Growth-Oriented Branch Advisor | Customer-Centric Banking

RMB Nigeria Limited; Cape Town; On-site; ZAR 603,000 - 625,000; Full time

Job summary

FNB Points of Presence in Cape Town is seeking a Branch Advisor to deliver compliant financial advice and outstanding customer service in a busy branch environment. You will educate customers on banking channels and ensure accurate client records while meeting sales and service targets.

The role emphasizes FAIS compliance, TCF principles, and building lasting client relationships, with opportunities for personal and professional growth in a dynamic team.

Qualifications

• FAIS/TCF compliance knowledge and client-centric advice principles.
• Experience in a high-volume financial services environment.
• Strong understanding of customer needs and regulatory requirements.

Responsibilities

• Provide compliant financial advice and service to walk-in and existing clients.
• Build and manage long-term client relationships to support retention and growth.
• Achieve individual and branch sales and service targets while maintaining records.

Skills

Customer service

Communication

Sales orientation

Education

Grade 12 / NQF 4

NQF5 in Banking / related

Job description

FNB Points of Presence in Cape Town is seeking a Branch Advisor to deliver compliant financial advice and outstanding customer service in a busy branch environment. You will educate customers on banking channels and ensure accurate client records while meeting sales and service targets.

The role emphasizes FAIS compliance, TCF principles, and building lasting client relationships, with opportunities for personal and professional growth in a dynamic team.