Groups and Incentives Travel Specialist

andBeyond Travel; Sandton; On-site; ZAR 350,000 - 500,000; Full time

Job summary

&Beyond Travel is seeking a dynamic travel professional to lead Leisure Group itinerary planning, focusing on incentive-specific arrangements and exceptional guest experiences.

You will manage group reservations from quote to invoicing, ensure timely responses, and proactively tailor itineraries while upholding the care of people, land, and wildlife that defines &Beyond. Willingness to travel and work with agents, guests and suppliers is essential.

Qualifications

• Good understanding of delivering excellent service to agents/guests.
• In-depth knowledge of Tourplan or a similar booking system.
• In-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required.
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous.
• A willingness and aptitude to learn.

Responsibilities

• Plan and design Leisure Group itineraries (incentive-specific experience advantageous).
• Understand group requirements and policies.
• Manage reservations from quote to invoicing and travel documents.
• Ensure lead times for responses meet SOPs.
• Proactively sell products and services to build the best itineraries.
• Maintain clear communication with colleagues, agents, guests and suppliers.
• Uphold &Beyond values: care of people, land and wildlife.
• Travel with groups or conduct site inspections as needed.

Skills

Communication skills

Time & desk management

Work under pressure

Tools

Tourplan

Job description

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully - they are the strength and the future of this company.

Key Outputs

• Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific
• experience advantageous)
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
• Ensuring lead times for responses are met according to standard operating practices
• Handling of bookings from quote to finalising, including invoicing and travel documents
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
• May from time to time be required to travel with a group or undertake site inspections with agents/guests

Knowledge Required

• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
• A willingness and aptitude to learn

Skills Required

• Communication skills and an excellent command of the English language (spoken and written)
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative