Group Information & Technology Enablement Lead

Refined Naturals; Johannesburg; On-site; ZAR 1,000,000 - 1,600,000; Full time

Job summary

Refined Naturals seeks a senior information and data governance leader in Johannesburg to drive data-enabled client service and scalable operations. You will lead group-wide information, data and technology enablement, ensuring regulatory controls and efficient processes.

You will establish data ownership, quality standards and system integrations, drive data quality remediation, and translate business needs into practical platform solutions.

Qualifications

• Minimum tertiary qualification in information systems, information management, data, commerce, business analysis, engineering or related discipline.
• Experience in financial services, wealth management or investment administration is advantageous.
• 5–8 years' experience across information management, data operations, digital delivery, business analysis or platform implementation.
• Demonstrated ability translating business requirements into practical workflow, data and technology solutions.
• Experience with CRM, client lifecycle platforms, workflow solutions and system integrations.
• Experience managing outsourced technology providers and vendors with accountability for outcomes.
• Exposure to POPIA, information governance, cybersecurity, privacy and risk controls is advantageous.
• Strong business acumen linking technology initiatives to client service, operational efficiency and compliance outcomes.

Responsibilities

• Lead and support the organization's group-wide information, data and technology enablement agenda, ensuring technology enables improved client service, advice delivery, regulatory control and scalable operations.
• Establish and maintain effective data governance, including data ownership, quality standards, access, retention, lineage and system integration.
• Drive data quality assessment, remediation and ongoing controls across the organization and its portfolio businesses.
• Identify opportunities to simplify and optimize business processes, workflows and operational practices, reducing duplication, risk and unnecessary manual effort.
• Translate business requirements into practical process designs, workflows, controls and platform solutions.
• Assess existing technology platforms and recommend appropriate enhancement, integration, consolidation or replacement.
• Improve the quality, consistency and reliability of management information, dashboards, reporting and analytics used for executive, board and operational decision-making.
• Develop and execute a prioritized roadmap for digital transformation, workflow automation, systems integration, digital client journeys and AI-enabled productivity.
• Identify practical AI and automation opportunities across client service, advice delivery, compliance, reporting, administration and meeting preparation.
• Coordinate cybersecurity, privacy, resilience and technology risk activities with specialist service providers and internal stakeholders.
• Manage outsourced and insourced technology, data, cybersecurity and implementation partners, including SLAs, deliverables, performance, escalations and commercial reviews.
• Contribute to the organization's information and technology strategy, roadmap, investment priorities and governance framework.
• Provide clear executive and board-level reporting on information quality, technology delivery, adoption, cybersecurity, privacy risk, platform performance and benefits achieved.

Skills

Information governance

CRM experience

Vendor management

Business analysis

Data integration

Digital transformation

Education

Tertiary qualification in Information Systems or related discipline

Tools

CRM platforms

Workflow tools

System integrations

Job description

Requirements :

• Relevant tertiary qualification in Information Systems, Information Management, Data, Commerce, Business Analysis, Engineering, or a related discipline.
• Experience within financial services, ideally wealth management, financial planning or investment administration, would be a strong advantage.
• Approximately 5–8 years’ relevant experience across information management, business process improvement, data operations, digital delivery, business analysis, platform implementation, or technology-enabled transformation.
• Proven experience translating business requirements, processes and user needs into practical workflow, data and technology solutions.
• Experience with CRM, client lifecycle platforms, workflow solutions, and system integrations.
• Demonstrated experience managing outsourced technology providers, vendors and specialist delivery partners, with accountability for outcomes.
• Exposure to POPIA, information governance, cybersecurity, privacy, compliance workflows and operational risk controls is advantageous.
• Strong business and commercial acumen with the ability to connect technology and information initiatives to client service, operational efficiency, compliance and business outcomes.

Responsibilities :

• Lead and support the organization's group-wide information, data and technology enablement agenda, ensuring technology enables improved client service, advice delivery, regulatory control and scalable operations.
• Establish and maintain effective data governance, including data ownership, quality standards, access, retention, lineage and system integration.
• Drive data quality assessment, remediation and ongoing controls across the organization and its portfolio businesses.
• Identify opportunities to simplify and optimize business processes, workflows and operational practices, reducing duplication, risk and unnecessary manual effort.
• Translate business requirements into practical process designs, workflows, controls and platform solutions.
• Assess existing technology platforms and recommend appropriate enhancement, integration, consolidation or replacement.
• Improve the quality, consistency and reliability of management information, dashboards, reporting and analytics used for executive, board and operational decision-making.
• Develop and execute a prioritized roadmap for digital transformation, workflow automation, systems integration, digital client journeys and AI-enabled productivity.
• Identify practical AI and automation opportunities across client service, advice delivery, compliance, reporting, administration and meeting preparation.
• Coordinate cybersecurity, privacy, resilience and technology risk activities with specialist service providers and internal stakeholders.
• Manage outsourced and insourced technology, data, cybersecurity and implementation partners, including SLAs, deliverables, performance, escalations and commercial reviews.
• Contribute to the organization's information and technology strategy, roadmap, investment priorities and governance framework.
• Provide clear executive and board-level reporting on information quality, technology delivery, adoption, cybersecurity, privacy risk, platform performance and benefits achieved.