Group Information & Technology Enablement Lead

THE SKILLS MINE; Johannesburg; On-site; ZAR 900,000 - 1,600,000; Full time

Job summary

THE SKILLS MINE seeks a senior professional to lead group-wide information, data and technology enablement, ensuring improved client service, advisory delivery, regulatory controls and scalable operations.

You will establish data governance, drive quality controls, and translate business needs into practical workflows and platform solutions, coordinating risk activities and managing SAP/AI-enabled productivity initiatives.

Qualifications

• Relevant tertiary qualification in Information Systems, Information Management, Data, Commerce, Business Analysis, Engineering, or a related discipline.
• Experience within financial services, ideally wealth management, financial planning or investment administration, would be a strong advantage.
• Approximately 5–8 years’ relevant experience across information management, business process improvement, data operations, digital delivery, business analysis, platform implementation, or technology-enabled transformation.
• Proven experience translating business requirements, processes and user needs into practical workflow, data and technology solutions.
• Experience with CRM, client lifecycle platforms, workflow solutions, and system integrations.
• Demonstrated experience managing outsourced technology providers, vendors and specialist delivery partners, with accountability for outcomes.
• Exposure to POPIA, information governance, cybersecurity, privacy, compliance workflows and operational risk controls is advantageous.
• Strong business and commercial acumen with the ability to connect technology and information initiatives to client service, operational efficiency, compliance and business outcomes.

Responsibilities

• Lead and support the organization's group-wide information, data and technology enablement agenda, ensuring technology enables improved client service, advice delivery, regulatory control and scalable operations.
• Establish and maintain effective data governance, including data ownership, quality standards, access, retention, lineage and system integration.
• Drive data quality assessment, remediation and ongoing controls across the organization and its portfolio businesses.
• Identify opportunities to simplify and optimize business processes, workflows and operational practices, reducing duplication, risk and unnecessary manual effort.
• Translate business requirements into practical process designs, workflows, controls and platform solutions.
• Assess existing technology platforms and recommend appropriate enhancement, integration, consolidation or replacement.
• Improve the quality, consistency and reliability of management information, dashboards, reporting and analytics used for executive, board and operational decision-making.
• Develop and execute a prioritized roadmap for digital transformation, workflow automation, systems integration, digital client journeys and AI-enabled productivity.
• Identify practical AI and automation opportunities across client service, advice delivery, compliance, reporting, administration and meeting preparation.
• Coordinate cybersecurity, privacy, resilience and technology risk activities with specialist service providers and internal stakeholders.
• Manage outsourced and insourced technology, data, cybersecurity and implementation partners, including SLAs, deliverables, performance, escalations and commercial reviews.
• Contribute to the organization's information and technology strategy, roadmap, investment priorities and governance framework.
• Provide clear executive and board-level reporting on information quality, technology delivery, adoption, cybersecurity, privacy risk, platform performance and benefits achieved.

Skills

Information governance

Data operations

Business analysis

Platform implementation

Technology-enabled transformation

CRM experience

Vendor management

Cybersecurity awareness

Education

Relevant tertiary qualification in IS/Information Management/Data/Commerce/BA/Engineering

Tools

CRM

Client lifecycle platforms

Workflow solutions

System integrations

Job description

Requirements :

• Relevant Tertiary Qualification in Information Systems, Information Management, Data, Commerce, Business Analysis, Engineering, or a related discipline.




• Experience within financial services, ideally wealth management, financial planning or investment administration, would be a strong advantage.




• Approximately 5–8 years’ relevant experience across information management, business process improvement, data operations, digital delivery, business analysis, platform implementation, or technology-enabled transformation.




• Proven experience translating business requirements, processes and user needs into practical workflow, data and technology solutions.




• Experience with CRM, client lifecycle platforms, workflow solutions, and system integrations.




• Demonstrated experience managing outsourced technology providers, vendors and specialist delivery partners, with accountability for outcomes.




• Exposure to POPIA, information governance, cybersecurity, privacy, compliance workflows and operational risk controls is advantageous.




• Strong business and commercial acumen with the ability to connect technology and information initiatives to client service, operational efficiency, compliance and business outcomes.

Responsibilities :

• Lead and support the organization's group-wide information, data and technology enablement agenda, ensuring technology enables improved client service, advice delivery, regulatory control and scalable operations.




• Establish and maintain effective data governance, including data ownership, quality standards, access, retention, lineage and system integration.




• Drive data quality assessment, remediation and ongoing controls across the organization and its portfolio businesses.




• Identify opportunities to simplify and optimize business processes, workflows and operational practices, reducing duplication, risk and unnecessary manual effort.




• Translate business requirements into practical process designs, workflows, controls and platform solutions.




• Assess existing technology platforms and recommend appropriate enhancement, integration, consolidation or replacement.




• Improve the quality, consistency and reliability of management information, dashboards, reporting and analytics used for executive, board and operational decision-making.




• Develop and execute a prioritized roadmap for digital transformation, workflow automation, systems integration, digital client journeys and AI-enabled productivity.




• Identify practical AI and automation opportunities across client service, advice delivery, compliance, reporting, administration and meeting preparation.




• Coordinate cybersecurity, privacy, resilience and technology risk activities with specialist service providers and internal stakeholders.




• Manage outsourced and insourced technology, data, cybersecurity and implementation partners, including SLAs, deliverables, performance, escalations and commercial reviews.




• Contribute to the organization's information and technology strategy, roadmap, investment priorities and governance framework.




• Provide clear executive and board-level reporting on information quality, technology delivery, adoption, cybersecurity, privacy risk, platform performance and benefits achieved.