Group Head of Loyalty & Membership Growth

MBA-Exchange.com; Cape Town; On-site; ZAR 2,200,000 - 3,600,000; Full time

Job summary

Takealot Group in Cape Town seeks a Group Head of Membership & Loyalty (TakealotMORE) to define and drive the strategic vision, growth, and operational efficiency of the loyalty program across Takealot.com and Mr D. You will align initiatives with customer, marketing, and business strategies, leveraging data to boost customer value.

The role reports to the Group Executive: Customer & Insights and requires leadership across stakeholders, product, and marketing to optimise enrolment, retention,

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• An MBA or related advanced degree is advantageous.
• 7 - 10 years of commercial experience.
• Experience presenting to senior managers and the C-suite.
• Experience in the tech sector / building a product from the ground up - Advantageous.
• Experience handling cross-functional collaboration within large matrix organisations.
• Track record of P&L management and delivering revenue-enhancing programs.

Responsibilities

• Define and drive TakealotMORE strategy across loyalty program.
• Own the long-term vision for TakealotMORE and maximise loyalty value.
• Drive subscription growth, retention, and cross-platform engagement.
• Build and optimise TakealotMORE benefits and offerings.
• Owns the TALMORE brand & positioning; lead brand and marketing strategies.
• Oversee data-driven campaigns across channels to boost sign-ups and engagement.
• Partner with Product and Engineering to enhance loyalty features.
• Collaborate with internal teams to leverage insights for personalisation.
• Negotiate and manage strategic partnerships with third-party vendors.
• Monitor KPIs, including NPS, revenue contributions, and churn reduction.

Skills

Leadership

Strategic thinking

Data analysis

Cross-functional collaboration

Innovation

Customer focus

Education

Bachelor's degree in Business or related field

MBA or related advanced degree

Tools

Google Suite

Slack

Job description

Takealot Group in Cape Town seeks a Group Head of Membership & Loyalty (TakealotMORE) to define and drive the strategic vision, growth, and operational efficiency of the loyalty program across Takealot.com and Mr D. You will align initiatives with customer, marketing, and business strategies, leveraging data to boost customer value.

The role reports to the Group Executive: Customer & Insights and requires leadership across stakeholders, product, and marketing to optimise enrolment, retention,