Ground Operations Agent

Placements24; Vereeniging; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Shift allowances

Travel benefits

Comprehensive training program

Job summary

Placements24 is seeking enthusiastic Ground Operations Agents to manage airport operations in Vereeniging. You will assist passengers, handle baggage, and support boarding while coordinating with flight crews and ground staff. The role emphasizes safety and exceptional passenger service within Gauteng's airport hub.

The position offers comprehensive training, employee travel benefits, and the chance to work in a dynamic aviation setting with weekend and holiday shifts.

Qualifications

• High school diploma or equivalent; aviation or hospitality education is a plus.
• Experience in customer service, airline operations, or related field.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist passengers with check-in, baggage handling, and boarding procedures.
• Provide information and support to passengers regarding flight details and airport services.
• Coordinate with flight crew, baggage handlers, and ground staff to ensure timely aircraft turnaround.
• Monitor and enforce safety regulations and security procedures on the ramp and terminal.
• Handle inquiries, resolve issues, and manage disruptions effectively.
• Process flight documentation and communicate operational updates as needed.

Skills

Customer service

Communication skills

Stamina under pressure

Shift flexibility

Education

High school diploma

Job description

About the Role

Our client is seeking enthusiastic and customer-focused Ground Operations Agents to manage airport operations in Vereeniging . This dynamic role involves ensuring the smooth and efficient handling of all passenger and baggage services, coordinating with flight crews, and maintaining safety standards on the tarmac. You will be the face of our airline for many customers, providing exceptional service from check-in to boarding. This position is essential for upholding the operational integrity and passenger experience at our airport hub in Gauteng .

Key Responsibilities

• Assist passengers with check-in, baggage handling, and boarding procedures.
• Provide information and support to passengers regarding flight details and airport services.
• Coordinate with flight crew, baggage handlers, and other ground staff to ensure timely aircraft turnaround.
• Monitor and enforce safety regulations and security procedures on the ramp and terminal.
• Handle inquiries, resolve issues, and manage disruptions effectively.
• Process flight documentation and communicate operational updates as needed.

Requirements

• High school diploma or equivalent; further education in aviation or hospitality is a plus.
• Previous experience in customer service, airline operations, or a related field.
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Physical stamina for standing, walking, and lifting baggage.
• Flexibility to work shifts, including weekends and holidays.

Benefits

• Competitive hourly wage with potential for shift allowances.
• Opportunity to work within the exciting aviation industry.
• Comprehensive training program provided.
• Employee travel benefits.
• Positive and collaborative team atmosphere.