Graduate Technical Writer - SaaS Documentation & Training

A Bit About You; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Reimbursable communications allowance

Half-day off on your birthday

Hybrid working with office hubs access

Home office set-up with laptop and其他

Job summary

Clickatell, founded in Cape Town, is seeking a motivated Graduate Technical Writer to join our Product Documentation and Training team. The program runs from 1 February 2027 to 30 November 2027 and is open to candidates based in Cape Town, with in-person collaboration part of the experience.

The successful candidate will gain hands-on experience creating, maintaining, and improving customer-facing and internal documentation while collaborating with Product, Engineering, and Marketing teams.

Qualifications

• Bachelor's Degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, Multimedia Design, Education, or related field.
• Graduated within the last two years.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to learn technical concepts and explain them clearly.

Responsibilities

• Assist in creating and maintaining customer-facing product documentation, user guides, onboarding materials, and FAQs.
• Support the review and update of existing documentation to ensure content accuracy, consistency, and usability.
• Work with Product Managers, Engineers, and Product Specialists to gather information and document product features and workflows.
• Assist in developing training materials, presentations, quick reference guides, and internal enablement resources.
• Help organise documentation repositories and ensure content follows established standards and style guidelines.
• Participate in documentation planning, content audits, and release-related documentation activities.
• Support content publishing activities across documentation and knowledge management platforms.
• Proofread and edit documentation to improve clarity, grammar, structure, and user experience.
• Learn and apply documentation best practices, content design principles, and customer-centric writing techniques.
• Contribute ideas for improving documentation processes and content effectiveness.

Skills

Strong writing

Attention to detail

Learning ability

Organizational skills

Microsoft 365

Education

Bachelor's Degree in Technical Communication

Bachelor's Degree in English

Bachelor's Degree in Journalism

Tools

SharePoint

Confluence

CMS

Microsoft 365

Job description

Clickatell, founded in Cape Town, is seeking a motivated Graduate Technical Writer to join our Product Documentation and Training team. The program runs from 1 February 2027 to 30 November 2027 and is open to candidates based in Cape Town, with in-person collaboration part of the experience.

The successful candidate will gain hands-on experience creating, maintaining, and improving customer-facing and internal documentation while collaborating with Product, Engineering, and Marketing teams.