Graduate Technical Writer

Clickatell; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Reimbursable communications allowance

Half-day off on your birthday

Hybrid working with office hubs

Home office set-up with laptop and мон

Coaching sessions for graduates

Alumni Buddy

Job summary

Clickatell is seeking a motivated Graduate Technical Writer in Cape Town for a 2027 program from February 1 to November 30. You will collaborate with Product, Engineering and Marketing to produce user guides, onboarding materials and FAQs, while gaining hands-on experience in documentation management.

You will develop skills in information architecture, content strategy and training content, supported by mentorship and real-world projects within a global enterprise chat commerce platform.

Qualifications

• Bachelor’s degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, Multimedia Design, Education or related field.
• Graduated within the last two years.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to learn technical concepts and explain them clearly.
• Good organisational and time-management skills.
• Comfortable using Microsoft 365 applications.

Responsibilities

• Assist in creating and maintaining customer-facing product documentation, user guides, onboarding materials, and FAQs.
• Support updating existing documentation for accuracy, consistency and usability.
• Collaborate with Product Managers, Engineers and Product Specialists to document features and workflows.
• Develop training materials, presentations, quick reference guides and internal enablement resources.
• Organise documentation repositories and ensure content follows standards and style guidelines.
• Participate in documentation planning, audits and release-related activities.
• Support content publishing across knowledge management platforms.
• Proofread and edit documentation for clarity, grammar and user experience.
• Learn and apply documentation best practices and customer-centric writing techniques.
• Contribute ideas to improve documentation processes and content effectiveness.

Education

Bachelor’s Degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, Multimedia Design, Education or related field

Graduated within the last two years

Strong written and verbal communication skills

Excellent attention to detail

Ability to learn technical concepts and explain them clearly

Good organisational and time‑management skills

Comfortable using Microsoft 365 applications

Tools

Microsoft 365

SharePoint

Confluence

Job description

We Are Innovators & Category Creators

Foundedin Cape Town, South Africa, in 2000, Clickatell made history as the first company to connect businesses on the internet with consumers on mobile phones via SMS, using just four lines of code. Today, it powers AI-driven chat commerce experiences for leading enterprises across banking, retail, travel, telecoms, healthcare and more, trusted by global brands including Fiserv, Ria, Discovery,absa,GoTyme, Standard bank,FlySafair, Clientèle,Pickn Pay, Walmart, MTN, Telkom, Toyota, Europcar, and thousands of additional businesses across the US, Europe, and the Global South markets.

Over 25 years, Clickatell has continued to innovate and introduced a series of industry firsts, including the world’s first tokenized payments in WhatsApp; KYC-compliant chat banking; best-in‑class conversational commerce utility use cases; and the launch of Chat-2-Pay in partnership with Visa. Its award‑winning, enterprise‑grade AI‑powered Chat Commerce Platform enables leading consumer brands to interact and transact with customers in the same chat interface they use every day to run their lives.

Purpose:

We are looking for a motivated and detail-orientedGraduate Technical Writerto join our Product Documentation and Training team. This graduate program runs from1 February 2027 to 30 November 2027and is open to candidates who arecurrently based in Cape Town, as in‑person collaboration and participation will form part of the experience. This role is designed for a recent graduate who is interested in technical communication, technology, customer enablement, and content creation.

The successful candidate will gain hands‑on experience creating,maintaining, and improving customer‑facing and internal documentation while working closely with Product, Engineering, and Marketing teams. Through mentorship and exposure to real‑world projects, the graduate will develop practical skills in technical writing, information architecture, content strategy, training content creation, and documentation management.

We DotheRight ThingsResponsibilities of the Role

• Assistin creating andmaintainingcustomer‑facing product documentation, user guides, onboarding materials,andFAQs.(Frequently Asked Questions)

• Support the review and update of existing documentation to ensure content accuracy, consistency, and usability.

• Work with Product Managers, Engineers, andProduct Specialiststo gather information and document product features and workflows.

• Assistin developing training materials, presentations, quick reference guides, and internal enablement resources.

• Help organise documentation repositories and ensure content follows established standards and style guidelines.

• Participate in documentation planning, content audits, and release‑related documentation activities.

• Support content publishing activities across documentation and knowledge management platforms.

• Proofread and edit documentation to improve clarity, grammar, structure, and user experience.

• Learn and apply documentation best practices, content design principles, and customer‑centric writing techniques.

• Contribute ideas for improving documentation processes and content effectiveness.

WeAreonALearning JourneyRequirements of the Role

• Bachelor’s Degree in:

• Technical Communication

• English

• Journalism

• Communications

• Information Systems

• Computer Science

• Multimedia Design

• Education

• Or a related field

• Graduated within the last two years.

• Strong written and verbal communication skills.

• Excellent attention to detail.

• Ability to learn technical concepts and explain them clearly.

• Good organisational and time‑management skills.

• Comfortable using Microsoft 365 applications.

Advantageous

• Experience creating written content, documentation, blogs, tutorials, or academic reports.

• Familiarity with SaaS products or technology platforms.

• Basic understanding of APIs, software development concepts, or digital products.

• Experience with content management systems, SharePoint, Confluence, or help centre platforms.

Skills and Competencies

• Strong writing and editing skills

• Analytical thinking

• Curiosity and willingness to learn

• Problem solving

• Collaboration and teamwork

• Adaptability

• Attention to detail

• Customer‑focused mindset

A Bit About You

• Team Player: Self‑directed and dedicated team player who positively engages with the team to solve.

• OptimizingProcesses: Optimallyutilizesthe tools and resources available to maximizes output. Conducts day‑to‑day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.

• Expert Thinker: Equipped with specialist knowledge and makes recommendations that are practical,smartand ready to implement. Remainsup‑to‑datein the industry and offers technical advice, and support to own team and others.

• Effective Problem‑Solver: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.

• Connecting Collaboratively: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the requiredobjectives.

• Maximizing Awareness: Recognizes emotions and how it affectsbehaviorand relationships. Self‑aware andpicks up onemotional cues in situations. Self‑manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.

• Enabling Strategy: Implements the action planstoproduce practical outputs while considering the implication, and consequences for the organization and our customers.

• Action Orientated Mindset: Know‑how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow‑through on all commitments.

• Embracing Change: Invites change and stays focused andresilient andchooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead,anticipates, and acts.

• Driving Delivery: Goal‑oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Setshigh standardsfor quality and performance and provides metrics to show improvements as well as real‑time variance for effective tracking.

Why You Should JoinPerks of the Role

Working with a world class, award winning, international team with strong values and perspectives on the world. You can expect to become the best version of you in terms of your career and the challenges that will test and grow you. We have a learning culture, we take risks and we are here to make an impact, if that resonates, you will thrive here.

Other things you may wonder about that we do also offer:

• Reimbursable communications allowance for internet and mobile phone bills

• Half‑day off on your birthday

• Hybrid working with access to office hubs asrequired.

• Home office set‑up with laptop,monitorand other related items.

• Coaching sessions to provide young graduates witha strong foundationfor personal and professional success.

• Alumni Buddy for support through navigating the world of work.

Stronger Together

At Clickatell, Diversity, Inclusion and Belongingareat the core of who we are - from how we build our product platforms to how we build our workforce. We believe that we are stronger together and byleveragingthe power of diversity and inclusion, weare abletogenerate innovative ideas to revolutionize the way the world uses chat technology. We create common ground - Our platform is for all, and so is our workplace. Everyone is welcome atClickatell,and our employees feel psychologically safe and empowered to show up with their authenticselvesat work.