Grade A Shift Manager

CBRE Excellerate; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CBRE Excellerate is seeking a Grade A Shift Manager to oversee security operations at the client site in Durban. You will supervise site guards, manage rostering, and address HR matters to ensure smooth security delivery.

You will conduct investigations, audits, and risk assessments while maintaining accurate records and compliance with client requirements. Strong leadership and communication are essential.

Qualifications

• 3–5 years’ experience in the Security Industry.
• 3–5 years’ previous supervisory experience.
• 3–5 years’ experience in Estate Security.
• Experience handling Industrial Relations matters.
• Solid computer literacy and administrative skills.
• Knowledge of Security Industry regulations and client requirements.

Responsibilities

• Enforce the Company’s Disciplinary Code of Conduct.
• Manage day-to-day security personnel operations.
• Rooster and deploy security personnel effectively.
• Assist with training and development of site staff.
• Provide site-specific security recommendations to Senior Management.
• Investigate on-site allegations and conduct estate investigations.

Skills

PSIRA Grade A

Leadership

IR experience

Report writing

People skills

Risk assessment

Documentation

Perimeter security

Client liaison

Education

Matric / Grade 12

Tools

PSIRA Grade A Registered

First Aid training

Fire Fighting training

Health and Safety Representative training

Valid Firearm Competency

Code 08 driver’s license

Code 10 driver’s license with PDP

Job description

About The Role

The Grade A Shift Manager is responsible for ensuring the effective and efficient management of security operations at the assigned site. The role is responsible for managing site security personnel, ensuring effective rostering and deployment, addressing security and HR-related matters, conducting investigations and inspections, and ensuring compliance with Company and client requirements.

The Grade A Shift Manager will report directly to the Key Accounts Manager.

Qualifications

What you will bring

• PSIRA Grade A Registered.
• Matric / Grade 12 certificate.
• First Aid training.
• Fire Fighting training.
• Health and Safety Representative training.
• Valid Firearm Competency.
• Valid Code 08 driver’s licence and own reliable transport.
• Code 10 driver’s licence with PDP will be advantageous.

Experience, Knowledge & Skills

• 3–5 years’ experience in the Security Industry.
• 3–5 years’ previous supervisory experience.
• 3–5 years’ experience in Estate Security.
• Proven experience in handling Industrial Relations (IR) matters.
• Solid computer literacy and administrative skills.
• Knowledge of Security Industry regulations, including operational and client requirements.
• Snake handling experience.
• Excellent people and interpersonal skills.
• Strong leadership and management skills.
• Excellent problem-solving and decision-making skills.
• Excellent report-writing skills.Excellent verbal and written communication skills.
• Strong organisational and administrative skills.
• Ability to exercise sound judgement and discretion.
• Strong commitment to service and quality standards.
• Strong focus on client satisfaction.

What You Will Be Doing

• Enforce the Company’s Disciplinary Code of Conduct.
• Ensure effective and efficient day-to-day management of site security personnel.
• Ensure effective and efficient rostering of site security personnel.
• Assist with the training and development of site security personnel.
• Provide site-specific security recommendations for consideration by Senior Management.
• Investigate on-site allegations and conduct estate investigations, reporting on findings accordingly.
• Handle and resolve staff and client complaints promptly and professionally.
• Provide administrative support relating to site security operations.
• Identify and address HR-related matters in accordance with Company policies and procedures.
• Manage and address Industrial Relations-related matters.
• Manage leave accruals and operational efficiencies in line with Company requirements.
• Conduct random fence and perimeter inspections.
• Conduct risk analysis and risk assessment surveys.
• Conduct audits and inspections of security equipment.
• Ensure compliance with applicable Security Industry regulations, operational requirements and client standards.
• Maintain accurate records and prepare reports as required.
• Promote high standards of service delivery, professionalism and client satisfaction.
• Perform any other duties and responsibilities as required in support of effective site security operations.

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.