Global Partner Operations Lead

Somewhere; Johannesburg; On-site; ZAR 1,453,000 - 1,938,000; Full time

Job summary

Somewhere is seeking a Partner Manager (Global Partner Operations) to own and optimize the end-to-end partner relationship across time zones. This fully remote, full-time role focuses on onboarding, enablement, and ongoing support to ensure partners operate independently and efficiently.

You will work as the operational backbone for our partner network, coordinating with operations, contracts, and product teams to address needs, reduce friction, and drive consistent partner success.

Qualifications

• Senior-level experience in partner management, customer success, account management, or a similar relationship-led role.
• Proven ability to onboard, train, and support external partners or clients to full independence.
• Excellent spoken and written English; a clear, confident communicator.
• Highly organized and process-driven, able to manage many partners and moving parts at once.
• Strong troubleshooting and problem-solving instincts; calm under pressure.
• Comfortable working flexible hours across multiple global time zones.
• Confident using CRMs, ticketing, and operational systems.

Responsibilities

• Onboard newly contracted partners onto our platform, systems, and processes
• Train partners until they can operate independently and confidently
• Build and maintain onboarding documentation, playbooks, and SOPs that shorten ramp time as we scale
• Serve as the primary point of contact for a global portfolio of partners
• Run structured weekly and monthly check-ins to confirm each partner has what they need
• Troubleshoot and resolve partner issues quickly, escalating internally when required
• Monitor partner health and surface risks before they affect delivery
• Identify friction in partner workflows and build or improve processes so tasks are executed more efficiently
• Standardize repeatable partner tasks so the network can scale without adding chaos
• Gather partner insights and feedback and share them with internal teams and senior leadership
• Represent the partner perspective in product and process decisions
• Coordinate cross-functionally (operations, contracts, product) to close the loop on partner needs

Skills

Partner management

Customer success

Account management

CRM systems

Communication

Tools

CRM software

Ticketing systems

Job description

Somewhere is seeking a Partner Manager (Global Partner Operations) to own and optimize the end-to-end partner relationship across time zones. This fully remote, full-time role focuses on onboarding, enablement, and ongoing support to ensure partners operate independently and efficiently.

You will work as the operational backbone for our partner network, coordinating with operations, contracts, and product teams to address needs, reduce friction, and drive consistent partner success.