Global Operations Lead

Placements24; Mtubatuba Local Municipality; Remote; ZAR 1,982,000 - 2,973,000; Full time

Benefits offered by this job

Base salary with bonuses

Stock options

Global health coverage

Retirement plans

Professional development allowance

Home office setup stipend

Job summary

Placements24, on behalf of a leading global e-commerce brand, is seeking a seasoned Global Operations Lead to steer remote, cross-border fulfillment, logistics and customer service. You will define a worldwide operations roadmap and drive performance across dispersed markets.

You will manage budgets and P&L, lead international teams, and partner with technology to deploy automation and analytics. This is a fully remote, time-zone–agnostic role requiring strong communication.

Qualifications

• Master’s degree in business/admin, supply chain, international business, or related field.
• 10+ years in global operations management within e-commerce/logistics.
• Proven experience developing and executing global operational strategies.
• Ability to lead diverse, remote international teams effectively.
• Excellent analytical, strategic thinking and problem-solving skills.
• Expertise in international logistics, customs, and trade compliance.
• Proficiency with supply chain management software and data analytics tools.
• Strong communication, negotiation and stakeholder management skills.

Responsibilities

• Develop and implement a comprehensive global operations strategy aligned with international growth objectives.
• Oversee global logistics, warehousing, and supply chain management.
• Lead a distributed international team of operations professionals.
• Establish and monitor global operational KPIs and drive improvements.
• Manage operational budgets and P&L for global operations.
• Identify and implement best practices and innovative solutions across regions to optimize service levels and reduce costs.
• Ensure compliance with international trade regulations, customs, and local operational laws.
• Collaborate with technology teams to implement and leverage operational software and automation tools.
• Drive initiatives to enhance customer experience through efficient and reliable global operations.

Skills

Global ops leadership

Remote team leadership

Strategic thinking

Data analytics

Communication

Negotiation

Problem solving

Education

Master’s degree in Business Administration, Supply Chain Management, International Business, or related field

Tools

SCM software

Data analytics tools

Job description

About the Role

Our client, a prominent e-commerce enterprise with a worldwide presence, is actively seeking a highly experienced and visionary Global Operations Lead to spearhead their operational strategies entirely remotely. This critical role demands a leader capable of orchestrating complex international supply chains, optimizing distribution networks, and driving operational excellence across diverse geographical markets. The successful candidate will be instrumental in defining and executing a global operations roadmap, ensuring seamless execution of fulfillment, logistics, and customer service operations. This is a fully remote position, requiring exceptional self-discipline, proactive communication, and the ability to lead and inspire distributed teams. We are looking for an innovative thinker who can leverage technology and data analytics to achieve world‑class operational performance on a global scale.

Key Responsibilities

• Develop and implement a comprehensive global operations strategy aligned with the company’s international growth objectives.
• Oversee and manage all aspects of global logistics, warehousing, and supply chain management.
• Lead a distributed international team of operations professionals, fostering collaboration and high performance.
• Establish and monitor global operational KPIs, driving continuous improvement and efficiency gains.
• Manage operational budgets and P&L for global operations, ensuring profitability and cost-effectiveness.
• Identify and implement best practices and innovative solutions across all regions to optimize service levels and reduce costs.
• Ensure compliance with international trade regulations, customs, and local operational laws.
• Collaborate with technology teams to implement and leverage operational software and automation tools.
• Drive initiatives to enhance customer experience through efficient and reliable global operations.

Requirements

• Master’s degree in Business Administration, Supply Chain Management, International Business, or a related field.
• 10+ years of progressive experience in global operations management, with a strong focus on e-commerce, logistics, and supply chain.
• Proven experience in developing and executing global operational strategies.
• Demonstrated ability to lead and manage diverse, remote, international teams effectively.
• Exceptional analytical, strategic thinking, and problem‑solving skills.
• Expertise in international logistics, customs, and trade compliance.
• Proficiency in supply chain management software and data analytics tools.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence at all levels.
• This is a fully remote position, open to candidates across time zones, requiring minimal travel.

Benefits

Our client offers an exceptionally competitive compensation package, including a significant base salary, performance-based bonuses, and stock options. Comprehensive benefits include premium global health coverage, retirement savings plans, and a generous allowance for professional development and home office setup. This role offers unparalleled flexibility and the opportunity to shape the operational future of a leading global e-commerce brand from anywhere in the world.