Global Markets Tech Service Lead - Strategy & Delivery

Standard Bank Group July, 2026; South Africa; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Standard Bank Group July, 2026 is seeking a seasoned professional to proactively direct the service lifecycle management of large and complex customer facing IT services, leading teams across portfolios and geographies. You will provide strategic and operational insights, contribute to CIO decisions and drive service improvement initiatives.

The role involves managing and optimising costs related to HAM, SAM, and third-party contracts, while aligning with IT strategy to maximise ROI and reduce

Responsibilities

• Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.
• Manage and optimise Service costs relating to HAM, SAM, people other operational expenses.
• Support the CIO and Finance teams to ensure completeness of service budgets by reviewing costs against capacity plans for SAM, HAM and 3rd party contracts.
• Develop and implement according to the IT Strategy that aligns with the intricacy of the service, carefully considering the Total Cost of Ownership (TCO) budget, to ensure the optimal allocation of resources and maximise return on investment, while mitigating risks and minimising costs.
• Facilitate a collaborative innovation and integrated delivery, spanning the entire value chain, to provide clients with comprehensive, end-to-end solutions that meet their complex needs.

Job description

Standard Bank Group July, 2026 is seeking a seasoned professional to proactively direct the service lifecycle management of large and complex customer facing IT services, leading teams across portfolios and geographies. You will provide strategic and operational insights, contribute to CIO decisions and drive service improvement initiatives.

The role involves managing and optimising costs related to HAM, SAM, and third-party contracts, while aligning with IT strategy to maximise ROI and reduce