Global IT Service Lead: Strategy, Delivery & Optimization

Standard Bank Group; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Standard Bank Group seeks a Business Service Lead in Global Market's Technology to steer service lifecycle management for large, complex IT services across portfolios and geographies. You will drive cost optimization, strategy alignment, and end-to-end service delivery with cross-functional collaboration.

The role demands 8–10 years in delivery enablement, strong ITSM knowledge, and experience in banking/financial services. Full-time on-site role with cross-country interactions is expected.

Qualifications

• 8–10 years of delivery enablement experience in large, diverse portfolios.
• Proven ability to articulate information and challenge ideas to drive strategy.
• Knowledge of ITSM practices and banking/financial services domain.

Responsibilities

• Lead service management processes for large, complex portfolios.
• Align IT services with business goals and roadmaps.
• Collaborate with CTO, IPS, ITSM and IT Finance across geographies.
• Drive benefits realisation and cost optimization within IT budgets.

Skills

Articulating Information

Challenging Ideas

Developing Expertise

Developing Strategies

Directing People

Information Security Management

Knowledge of Banking & Financial Serv

Vendor Evaluation and Management

Education

Information Technology

Job description

Standard Bank Group seeks a Business Service Lead in Global Market's Technology to steer service lifecycle management for large, complex IT services across portfolios and geographies. You will drive cost optimization, strategy alignment, and end-to-end service delivery with cross-functional collaboration.

The role demands 8–10 years in delivery enablement, strong ITSM knowledge, and experience in banking/financial services. Full-time on-site role with cross-country interactions is expected.