Head of IT Service Management - Business Transformation

Standard Bank Group; Johannesburg; On-site; ZAR 1,800,000 - 2,400,000; Full time

Job summary

Standard Bank Group is seeking an Information Technology Service Management Head, Business Transformation for Corporate & Investment Banking. The role is full-time and focuses on direct quality of service, cost transparency, and strategic input into CIO decisions across multiple markets.

It requires deep expertise in IT service management and cross-functional leadership. The successful candidate will drive service governance, vendor oversight, and continuous improvement across the Group's IT

Qualifications

• Experience in Delivery Enablement within IT service management.
• Strong knowledge of service management processes and frameworks.
• Broad experience leading service management across large portfolios.

Responsibilities

• Analyse volumes vs budget to drive cost transparency and efficiency.
• Assess performance and stability of services; propose improvements.
• Articulate service expectations across markets and monitor critical systems.
• Assess service risks and impact of planned production changes.
• Define service expectations to achieve a consistent client experience.

Skills

Delivery Enablement

Stakeholder Management

Service Management Processes

Directing People

Developing Strategies

Challenging Ideas

Articulating Information

Empowering Individuals

Job description

Standard Bank Group is seeking an Information Technology Service Management Head, Business Transformation for Corporate & Investment Banking. The role is full-time and focuses on direct quality of service, cost transparency, and strategic input into CIO decisions across multiple markets.

It requires deep expertise in IT service management and cross-functional leadership. The successful candidate will drive service governance, vendor oversight, and continuous improvement across the Group's IT