Global Airfreight Imports Controller

Deutsche Post; Gqeberha; On-site; ZAR 300,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Job summary

DHL Global Forwarding is seeking an AFR Imports Controller in Port Elizabeth, South Africa. You will be the single point of contact for freight requests and information, coordinating air shipments, processing documents, and ensuring compliance with internal procedures.

Responsibilities include liaising with overseas stations, arranging shipments, monitoring delivery, and maintaining KPI performance. A Grade 12 and 5 years of related experience are required, with a preference for tertiary

Qualifications

• Extensive knowledge of Air Freight Logistics and Operations.
• Global Logistics and Geographical knowledge.
• Strong Communication skills (both written and verbal).
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner.

Responsibilities

• Provide front line contact with customer.
• Liaising with overseas stations and suppliers to arrange shipments.
• Monitoring and following up on shipments until delivery.
• Creates/confirms transport order to ensure delivery of the shipment to the final customer.
• Performs booking and booking optimization according to internal guidelines as defined by Product.
• Prepares, controls and distributes all required Import documents to counterparts complying with regulations and internal procedures.
• Ensuring the accurate tariffs application on all shipments billings.
• Managing the profitability of every shipment and raising any issues or incidents that would impact the profitability of the account.
• Attending to client queries as required.
• Making sure all operational KPI’s are met and maintained.
• Monthly KPI reporting if required.
• Handle customer complaints.
• Develop and maintain customer relationships with existing customers.
• Manage the clients requirements outlined on client SOP and DHL GF Standard Work Manuals.
• Assist Airfreight Import Manager to meet department targets.
• Participates in joint Sales visits if necessary.
• Identify and report new possible business opportunities.
• Maintain good relationships with colleagues in various operations.

Skills

Air Freight Logistics

Global Logistics

Communication skills

Customer service

Microsoft Office

Education

Grade 12

Diploma or tertiary education

Tools

Microsoft Office

Job description

DHL Global Forwarding is seeking an AFR Imports Controller in Port Elizabeth, South Africa. You will be the single point of contact for freight requests and information, coordinating air shipments, processing documents, and ensuring compliance with internal procedures.

Responsibilities include liaising with overseas stations, arranging shipments, monitoring delivery, and maintaining KPI performance. A Grade 12 and 5 years of related experience are required, with a preference for tertiary