German Customer Support Agent (Relocation Support Provided)

Cross Border Talents; East London; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban before start date

20 nights of company-paid housing

Job summary

Cross Border Talents is hiring a German Customer Support Agent to assist German-speaking customers from Umhlanga, near Durban, South Africa. The role includes relocation support and multi-channel customer service.

You will handle inquiries via phone, email and chat, manage orders, returns and product questions, and resolve complaints with empathy while maintaining accurate records. The position offers a generous relocation package and onboarding support.

Qualifications

• German language proficiency required.
• Valid permission to work in South Africa.
• Matric (Grade 12) required.
• Experience in customer service or call centre.
• Good communication and problem-solving skills.
• Willing to work in a fast-paced environment.
• Open to rotating shifts, including weekends.
• Basic computer literacy.

Responsibilities

• Support German-speaking customers via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication

Problem solving

Empathy

Teamwork

Rotating shifts

Basic computer literacy

Education

Matric (Grade 12)

Job description

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

About the job German Customer Support Agent (Relocation Support Provided)

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment - this role is for you.

What you'll be doing

• Support customers in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product questions
• Resolve complaints with empathy and professionalism
• Escalate complex issues when needed
• Update and maintain accurate customer records
• Meet quality standards and customer satisfaction KPIs

What we're looking for

• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit record
• Customer service or call centre experience (retail experience is a plus)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Open to rotational shifts (including weekends)
• Basic computer literacy

What you get

• Competitive salary package (R20,000 - R25,000/month)
• Paid training & full onboarding
• Modern offices in a prime Umhlanga location
• Friendly, diverse team environment

We make your move easy:

• 1x flight to Durban before your start date
• 20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.