German Customer Service Support

SA Commercial (Pty) Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A customer service company in Cape Town is seeking dedicated individuals to engage with customers through calls and emails. Applicants should possess strong problem-solving and analytical skills, along with a good command of German and English. Previous experience in a contact center is preferred. This role is crucial for managing customer inquiries and ensuring successful resolutions.

Qualifications

• A matric certificate or equivalent qualification.
• Good command of German & English (verbal & written).
• Experience in customer service is a plus.
• Strong analytical and problem-solving skills.

Responsibilities

• Engage customers via incoming calls and email queries.
• Manage reservations and complaints effectively.
• Respond to customer inquiries ensuring timely resolutions.
• Follow standard operating procedures in transactions.

Skills

Customer service engagement

Problem-solving skills

Analytical skills

Communication skills

Webchat experience

Education

Matric certificate or equivalent qualification

Job description

Overview

Job Description - Customer-focused, results-oriented individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Responsibilities

• Customer service engagement via incoming calls and respond to email queries
• Managing reservation, special requests, and complaints from customers via the website
• Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
• Demonstrate urgency on transactions using standard operating procedures

Requirements

• A matric certificate or equivalent qualification
• Good command of the German & English (verbal & written)
• Passionate about customer service
• Strong analytical and problem-solving skills
• Webchat experience advantageous
• A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience