General Manager, Upscale Restaurant Operations

Kontak Recruitment; Johannesburg; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Kontak Recruitment is seeking a hands-on General Manager for a busy upmarket casual-dining restaurant in Sunninghill, Johannesburg. You will be responsible for the daily operation, overseeing front-of-house, kitchen and bar, ensuring service, standards and profitability.

The ideal candidate has at least 5 years in restaurant management, with strong leadership and a proven ability to drive sales, manage costs, stock, rosters and staff performance while maintaining guest relations and compliance.

Qualifications

• Minimum 5 years’ restaurant management experience
• Experience managing a busy, upmarket casual-dining restaurant
• Strong front-of-house, back-of-house and bar management experience
• Proven ability to lead, motivate and manage a large team
• Strong understanding of Profit and Loss, food cost, beverage cost, labour cost and gross profit
• Experience with stock control, stock takes, cash-ups and cash variances
• Able to manage rosters, labour requirements and staff performance
• Strong recruitment, training and disciplinary experience
• Good understanding of restaurant SOPs, hygiene and compliance
• Strong guest-relations and complaint-handling skills
• Hands-on, commercially minded and able to make decisions under pressure
• Willing to work evenings, weekends and public holidays
• Stable employment history with strong, contactable references

Responsibilities

• Manage the daily operation of the restaurant, including front-of-house, kitchen and bar
• Maintain high food, beverage, service, hygiene and cleanliness standards
• Ensure opening, service and closing procedures are followed
• Recruit, train, manage and develop employees
• Manage performance, discipline, rosters and labour requirements
• Monitor sales, costs, profitability and key restaurant performance indicators
• Control food, beverage and labour costs
• Manage stock, ordering, receiving, stock takes, wastage and losses
• Ensure accurate cash-ups and investigate variances
• Remain visible on the floor and engage with guests
• Handle complaints professionally and maintain strong guest relationships
• Identify operational problems and implement solutions
• Drive sales across breakfast, lunch, dinner, beverages, takeaway and delivery
• Identify opportunities to increase average spend and repeat business
• Report accurately to the owners on operational and financial performance

Skills

Restaurant management

P&L understanding

Staff leadership

Front-of-house/Back-of-house

Hygiene & SOPs

Cash handling & cash variances

Recruitment & training

Decision making under pressure

Guest relations

Micros/Pilot experience

Tools

Micros

Pilot

Job description

Kontak Recruitment is seeking a hands-on General Manager for a busy upmarket casual-dining restaurant in Sunninghill, Johannesburg. You will be responsible for the daily operation, overseeing front-of-house, kitchen and bar, ensuring service, standards and profitability.

The ideal candidate has at least 5 years in restaurant management, with strong leadership and a proven ability to drive sales, manage costs, stock, rosters and staff performance while maintaining guest relations and compliance.