General Manager — Upscale Restaurant Operations

Recruitment; Gauteng; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Recruitment in Johannesburg seeks an experienced, hands-on General Manager - Restaurant Operations for a busy upmarket casual-dining venue. You will own the day-to-day operations, drive sales, service, staff performance and profitability on the floor.

The role requires 5+ years in restaurant management, with GM/Restaurant Manager experience and strong cost controls. You will be visible on the floor, lead a large team, and maintain high standards of SOPs, hygiene and compliance.

Qualifications

• Minimum 5 years restaurant management experience.
• At least 3 years in a General Manager or Restaurant Manager role preferred.
• Experience managing a busy, upmarket casual-dining restaurant.
• Strong front-of-house, back-of-house and bar management experience.
• Proven ability to lead, motivate and manage a large team.
• Strong understanding of P&L, food cost, beverage cost, labour cost and gross profit.
• Experience with stock control, stock takes, cash-ups and cash variances.
• Able to manage rosters, labour requirements and staff performance.
• Strong recruitment, training and disciplinary experience.
• Good understanding of restaurant SOPs, hygiene and compliance.
• Strong guest-relations and complaint-handling skills.
• Computer literate with experience using Micros, Pilot or similar systems advantageous.
• Hands-on, commercially minded and able to make decisions under pressure.
• Willing to work evenings, weekends and public holidays.
• Stable employment history with strong, contactable references.

Responsibilities

• Manage the daily operation of the restaurant, including front-of-house, kitchen and bar.
• Maintain high food, beverage, service, hygiene and cleanliness standards.
• Ensure opening, service and closing procedures are followed.
• Recruit, train, manage and develop employees.
• Manage performance, discipline, rosters and labour requirements.
• Monitor sales, costs, profitability and key restaurant performance indicators.
• Control food, beverage and labour costs.
• Manage stock, ordering, receiving, stock takes, wastage and losses.
• Ensure accurate cash-ups and investigate variances.
• Remain visible on the floor and engage with guests.
• Handle complaints professionally and maintain strong guest relationships.
• Identify operational problems and implement solutions.
• Drive sales across breakfast, lunch, dinner, beverages, takeaway and delivery.
• Identify opportunities to increase average spend and repeat business.
• Report accurately to the owners on operational and financial performance.

Skills

Restaurant mgmt

Leadership

P&L awareness

Cost control

Staff development

Guest relations

Cash handling

Stock control

Tools

Micros

Pilot

Job description

Recruitment in Johannesburg seeks an experienced, hands-on General Manager - Restaurant Operations for a busy upmarket casual-dining venue. You will own the day-to-day operations, drive sales, service, staff performance and profitability on the floor.

The role requires 5+ years in restaurant management, with GM/Restaurant Manager experience and strong cost controls. You will be visible on the floor, lead a large team, and maintain high standards of SOPs, hygiene and compliance.