General Manager, Operations Performance & Systems

HotelJobs; Randburg; On-site; ZAR 1,200,000 - 1,700,000; Full time

Job summary

Sport & Adventure Travel Company in Bryanston is seeking an experienced General Manager: Operations Performance to define KPI governance, own the systems landscape and deliver reliable performance insights across three brands.

You will lead a cross-functional team, drive efficiency through standardisation, and partner with executive leadership on strategy, pricing, client delivery and reporting.

Responsibilities

• Define and monitor the KPI framework across divisions.
• Own and improve the reporting systems that give a single view of performance.
• Drive efficiency via process standardisation and continuous improvement across brands.
• Develop operational capability through targeted training and development.
• Define service delivery standards and ensure consistent client communication.

Job description

Sport & Adventure Travel Company in Bryanston is seeking an experienced General Manager: Operations Performance to define KPI governance, own the systems landscape and deliver reliable performance insights across three brands.

You will lead a cross-functional team, drive efficiency through standardisation, and partner with executive leadership on strategy, pricing, client delivery and reporting.