General Manager / Operations Management (Entertainment)

Be Different; Midrand; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Be Different in Midrand is seeking a commercially astute, hands-on Venue Manager to run the venue as their own business, delivering revenue growth while maintaining operational standards and team productivity.

You will lead sales to schools, corporates, and groups, manage finances with the on-site accountant, own booking, POS and CRM systems, and build a high-performing team with weekend and holiday availability.

Qualifications

• 5+ years managing a business unit with P&L responsibility.
• 2+ years as the no.1 on site.
• Provable revenue growth with concrete figures and references.
• Personal B2B sales experience: corporate/school contracts.
• Led teams of 15+ (direct and indirect), including dismissals.
• Financially literate: reads P&L and cash flow; understands VAT, debtors/creditors.
• Hands-on owner of booking / POS / CRM systems.
• Available on weekends, school holidays and public holidays.

Responsibilities

• Sales first: leads the sales team to schools, corporates, birthday parties, groups, partnerships; sets targets and can coach others to close deals.
• Money and administration: works with the accountant on payables, debtors, cash flow, VAT, banking.
• Systems: owns online booking, POS, CRM, gateways and keeps them working.
• People: sets tasks with deadlines, hires/dismisses; Venue Manager reports to General Manager.
• Problem: identifies risks before they become fires (seasonal dips, equipment downtime, key-staff departures, cash gaps).

Skills

P&L management

Revenue growth

B2B sales

Team leadership

Financial literacy

Systems ownership

Weekend availability

Tools

POS system

CRM system

Booking system

Job description

In order to be considered the following is required:

• 5+ years managing a business unit with P&L responsibility (leisure, hospitality, FEC, fitness groups, multi-unit retail), including 2+ years as the no.1 on site
• Builder track record: has personally launched or rebuilt something - a venue, a department, a sales function, a reporting system. Not just maintained what existed
• Provable revenue growth: can state specifics "it was X, it became Y in Z months, through these actions" and back it with references
• Personal B2B sales experience: has personally brought in corporate / school contracts, not only managed a sales team
• Has led teams of 15+ (direct and indirect), including dismissals
• Financially literate: reads P&L and cash flow, understands VAT, debtors / creditors
• Hands-on owner of booking / POS / CRM systems (selection or implementation experience is a plus)
• Available on weekends, school holidays and public holidays - the venue's peak trading days

Responsibilities

• Sales first: leads the sales team: schools, corporates, birthday parties, groups, partnerships. Sets realistic targets and can personally show a salesperson how to close a deal
• Money and administration: Works hand-in-hand with the accountant: payables, debtors, cash flow, VAT, banking. Does not do the bookkeeping but no number is ever a surprise
• Systems: Online booking, POS, CRM, payment gateways - owns them and keeps them working
• People: Sets written tasks with deadlines, follows up, hires and dismisses. The Venue Manager (front-of-house) reports to the General Manager
• Problem: Sees risks before they become fires: seasonal dips, equipment downtime, key-staff departures, cash gaps

The successful candidate must be capable of running the venue as though it were their own business while maintaining disciplined control over financial performance, operational standards and team productivity.

This is an opportunity for a commercially astute, hands-on leader who combines entrepreneurial thinking with operational discipline and is motivated by creating, growing and scaling a successful business.

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