General Manager - Hospitality

Fouche & Co Recruitment; Hillcrest; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Fouche & Co Recruitment is seeking a General Manager for a premier social entertainment venue in Hillcrest. You will assume full operational and commercial responsibility, building your team and setting up operations from scratch.

You will drive financial performance, ensure top-tier service, safety, and compliance, and lead end-to-end recruitment, training, and rostering to establish a high-performing culture with an upmarket clientele.

Qualifications

• 5+ years in General Manager or senior hospitality roles.
• Proven staff recruitment and leadership experience.
• Experience opening a venue or managing start-up operations.
• Strong cash handling and compliance skills.

Responsibilities

• Oversee day-to-day operations and financial performance.
• Maintain high service, safety, and liquor licensing standards.
• Manage stock, suppliers, cash reconciliation, and reporting.
• Set pricing with head office and business developer.
• Design events calendar to drive foot traffic and brand awareness.
• Lead recruitment, onboarding, rostering, training, and culture.

Skills

Operational leadership

Budget mgmt

People management

Marketing & events

Cash handling

Job description

A leading player in the hospitality, leisure, and entertainment sector, renowned for delivering premium social experiences and cutting-edge interactive entertainment.

As the General Manager, you will hold full operational and commercial responsibility of a social entertainment venue. This is an exciting opening role where you will build your team, set up operations from scratch.

Key Responsibilities:

• Manage full day-to-day operational control.
• Maintain high service, safety, and compliance standards, including strict adherence to liquor licensing.
• Oversee stock, suppliers, equipment maintenance, daily cash-ups, and cash reconciliation along with other requirements
• Drive financial performance by running the venue to budget, controlling costs, managing labour scheduling, and reporting on P&L to head office.
• Set pricing strategies in conjunction with the head office management and business developer
• Design and execute a dynamic events calendar, including tournaments, social nights, to drive foot traffic and build brand awareness.
• Coordinate joint promotional activities with the centre management.
• Work in conjunction with the business developer in forming strategic relationships with the surrounding residential and estate communities to secure memberships and corporate bookings.
• Represent the venue professionally with an upmarket, socially-connected clientele.
• Lead full-cycle recruitment, onboarding, ongoing rostering, training, and culture-setting for employees

Requirements:

• 5+ years of General Manager or senior management experience within a hospitality, leisure, or entertainment venue
• Demonstrated marketing and events experience capable of planning and executing a footfall-driving calendar.
• Proven experience in staff recruitment, leadership, and people management.
• Comfort with cash handling, daily reconciliation, and compliance standards.
• Valid driver's license, own transport, and flexibility to work evenings and weekends as required.
• Experience opening a venue from scratch or existing relationships.

Attributes:

• Entrepreneurial, hands-on, and comfortable operating with early-stage infrastructure.
• Confident working autonomously while maintaining transparent communication with a remote head office.
• A polished relationship-builder who is genuinely at ease interacting with an upmarket clientele.
• Able to successfully balance strict commercial discipline with a genuine hospitality and service mindset.

Remuneration:

Market Related (Flexible, depending on experience)

**Please note, that only shortlisted candidates will be contacted**