General Manager, National Flexible Workspaces

Raizcorp; Sandton; On-site; ZAR 1,800,000 - 2,800,000; Full time

Job summary

The Business Exchange (TBE) is seeking a seasoned General Manager to lead operations, financial performance and teams across its national centres in South Africa. This hands-on, systems-driven leader will ensure premium tenant experience, operational excellence and strong governance.

Responsibilities include full P&L oversight, budgeting, occupancy management, and cross-functional leadership to deliver growth and service excellence in a fast-paced environment.

Qualifications

• Bachelor’s degree in Finance, commerce, business or similar.
• CA(SA), CIMA, MBA or similar postgraduate qualification is an advantage.
• 10+ years in a senior leadership or GM role with operational and financial accountability.
• 5+ years managing multi-site teams and service operations.
• Experience in flexible workspaces, hospitality, property, or service-based sectors preferred.
• Proven ability to lead budgets, streamline operations, and build effective teams.
• Strong Excel/spreadsheet and BI/reporting skills.
• Competent in CRM and lease/property billing systems (e.g., MDA/MRI).
• Familiarity with Google Workspace and Microsoft Office.

Responsibilities

• Oversee all centers and support functions to ensure efficient, ethical, and compliant operations.
• Uphold a premium standard of service across every site.
• Drive cross-functional collaboration and communication between teams.
• Ensure all sites meet high standards in cleanliness, aesthetics, safety, and technology.
• Lead operational walkthroughs, audits, and improvement plans.
• Manage vendor performance, contracts, and facilities maintenance.
• Full P&L responsibility across the group and individual sites.
• Lead budgeting, forecasting, and cost control.
• Oversee billing, arrears management, procurement and capex governance.
• Support national sales performance through governance, pricing, and inventory alignment.
• Ensure smooth handover from sales to operations and onboarding experience.
• Monitor occupancy trends and client retention.
• Build a performance-driven, values-based culture that is firm and kind.
• Manage staffing structures, recruitment quality, and performance management processes.
• Uphold fair HR practices and compliance across the business.
• Provide accurate reporting to the CEO and board via dashboards and KPIs.
• Drive resolution of audit findings, risk items, and operational action plans.
• Support the CEO in evaluating new site opportunities and strategic growth projects.
• Maintain a rolling plan for capacity, pricing, and product improvements.
• Manage key landlord and partner relationships.
• Ensure centre technologies (internet, access, CCTV, etc.) are reliable and well-supported.
• Promote strong data integrity across all business systems.
• Uphold compliance with all leases, legal regulations, safety standards, and internal policies.

Skills

Excel/spreadsheet

BI/reporting

CRM systems

Google Workspace

MS Office

IT basics

Education

Bachelor's degree in Finance, commerce, business or similar

CA(SA), CIMA, MBA or similar postgraduate qualification

Tools

MDA/MRI

Job description

The Business Exchange (TBE) is seeking a seasoned General Manager to lead operations, financial performance and teams across its national centres in South Africa. This hands-on, systems-driven leader will ensure premium tenant experience, operational excellence and strong governance.

Responsibilities include full P&L oversight, budgeting, occupancy management, and cross-functional leadership to deliver growth and service excellence in a fast-paced environment.