General Manager – ICT industry – Cape Town, Western Cape

Hire Resolve; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Highly competitive salary based on experience

Job summary

A recruitment firm is seeking a Branch Manager in Cape Town to lead operations, develop strategic plans, and manage financial performance. The ideal candidate will have over 10 years of managerial experience, preferably in the ICT sector, along with a strong understanding of tender processes. Leadership, strategic planning, and a proven track record in sales and revenue generation are essential. The position offers a competitive salary based on experience and requires excellent communication skills.

Qualifications

• 10+ years of managerial experience, ideally in ICT or related sectors.
• Strong understanding of tender processes and government contract management.
• Proficiency in financial and operational management tools.
• Proven revenue generation and branch management track record.
• Experience managing client and operational portfolios.
• Skilled in sales, strategic planning and financial management.
• Excellent leadership, communication and negotiation abilities.
• Strategic, analytical thinker with ability to implement business plans.

Responsibilities

• Develop and execute strategic plans to achieve branch objectives.
• Provide leadership to the branch and foster collaborative work.
• Manage the branch budget and monitor financial performance.
• Develop and manage branch budget; monitor financial performance.
• Monitor market trends and identify growth opportunities.
• Implement pricing strategies and operational improvements.
• Manage client services, including tenders and government contracts.
• Ensure excellent customer service and resolve issues promptly.
• Drive revenue growth through sales strategies and relationships.
• Set and monitor sales targets, account plans, and performance metrics.
• Prepare operational performance reports and insights on trends.

Skills

Leadership

Strategic planning

Sales management

Client relations

Financial management

Communication

Sales & revenue growth

Business planning

Education

Bachelor's Degree in Business Administration or related field

Master's degree (preferred)

Tools

Financial management tools

Job description

Responsibilities

• Develop and execute strategic plans to achieve branch objectives.
• Provide leadership to the branch, and foster a collaborative and innovative work environment.
• Recruit, train, mentor, and conduct performance reviews to develop a high‑performing team.
• Develop and manage the branch budget, monitor financial performance, and implement corrective actions to ensure profitability.
• Monitor market trends and competitor activities to identify growth opportunities.
• Implement competitive pricing and operational strategies.
• Manage all client services, including tender applications and government contracts.
• Ensure excellent customer service and resolve client issues promptly.
• Drive revenue growth through effective sales strategies and relationship building.
• Set and monitor sales targets, account plans, and performance metrics.
• Prepare regular operational performance reports.
• Track key metrics (e.g., project timelines, service quality, resource utilisation), and provide insights on operational trends and areas for improvement.
• Ensure adherence to regulations, policies, and industry standards.
• Implement risk management strategies.
• Promote a culture of innovation by adopting new technologies and practices.
• Identify and implement operational improvements to enhance efficiency.
• Take responsibility for the overall success, profitability, and service delivery of the branch.
• Achieve revenue and operational targets while maintaining high customer satisfaction and loyalty.
• The role requires the individual to perform duties and tasks related to business growth, operations, and profitability of the office, as assigned by management.
• The individual is expected to provide the highest level of courtesy and service.

Requirements

• A Bachelor's Degree in Business Administration, Management, or a related field is required; a Master's degree is preferred.
• 10+ years of managerial experience, ideally within the ICT or related sectors.
• A strong understanding of tender processes and government contract management.
• A proven track record of success in revenue generation and branch management.
• Extensive experience in managing client and operational portfolios.
• Demonstrated success in sales, strategic planning, and financial management.
• Strong leadership and team development skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic and analytical thinking abilities, with the capacity to develop and implement business plans.
• Proficiency in financial and operational management tools.
• Strong knowledge of ICT solutions and government tender regulations.

Contact Hire Resolve for your next career‑changing move.

Benefits and Contact

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Adrienne Steyn at Hire Resolve on [e-mail] or on LinkedIn.
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.