General Clerk

Pepkor Lifestyle; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is seeking a General Clerk (Omni-Channel) in Johannesburg to drive seamless cross-channel experiences. You will handle Omni-Channel POS, Click-and-Collect orders, and end-to-end administration of online orders while assisting customers on the showroom floor.

The role emphasizes accurate cash handling, adherence to procedures, and maintaining high CX standards across digital and physical channels.

Qualifications

• Matric (Grade 12) or equivalent; NQF-aligned retail or admin certificate is an advantage.
• 2–3 years in a fast-paced retail environment, cashier/finance or e-commerce fulfillment desk.
• Knowledge of NCA, CPA, FAIS and OHASA; warranty/repair workflows.

Responsibilities

• Coordinate Omni-Channel and Click-and-Collect orders and reservations.
• Process till point transactions, cash-ups and ERP invoicing within 24 hours.
• Oversee repairs and warranty workflows with vendors and track progress.
• Maintain store audit standards and deliver strong customer experience.
• Support showroom floor operations during peak traffic.

Skills

Omni-Channel POS

Click-and-Collect software

ERP systems (SAP)

Education

Matric / Grade 12

Tools

SAP

Job description

General Clerk (Omni-Channel)

About The Role

We are looking for a dynamic, General Clerk (Omni-Channel) who thrives at the intersection of digital convenience and physical retail excellence. In this role, you will execute frictionless POS transactions, coordinate the end-to-end administration of digital orders (Click-and-Collect, Endless Aisle, Online orders and same day delivery), manage customer repairs/returns. You will play a pivotal role in ensuring zero operational friction, maximizing customer retention, and protecting company assets.

Key Responsibilities

• Omni-Channel & Click-and-Collect Coordination: Monitor incoming online orders and store reservations via the omni-channel dashboard. Pick, verify, scan, and store Click-and-Collect orders in designated secure holding areas, while assisting in-store customers with "Endless Aisle" digital orders for out-of-stock items.
• Till Point Transactions & Cash-Ups: Process sales, returns, and cross-channel exchanges seamlessly. Electronically capture manual invoices into the ERP system within 24 hours, maintain TV licence registers, and verify float seals, cash, and tenders during shift-end cash-ups with zero variances.
• Reverse Logistics & Customer Repairs: Oversee internal and external store repairs in strict adherence to vendor SLAs and warranty guidelines. Manage repair job cards, follow up on units delayed past 7 days, and assign correct E-numbers to returned stock to minimize store markdowns.
• Operational Support & CX Excellence: Maintain high operational standards to score >88% on store audits and receive positive mystery shopper feedback.
• Teamwork & Self-Management: Maintain professional uniform and grooming standards, achieve personal targets, live corporate values, and assist on the showroom floor during peak traffic.

Requirements & Qualifications

• Education: Matric (Grade 12 / NQF Level 4). An NQF-aligned retail or administration certificate is an advantage.
• Experience: 2–3 years in a fast-paced retail environment, financial/cashier role, or e-commerce fulfillment desk.
• Technical Knowledge: Proficiency in Omni-Channel POS, Click-and-Collect fulfillment software, and ERP systems (SAP preferred). Understanding of digital catalog and "Endless Aisle" system capabilities.
• Compliance & Legislative Knowledge: Working knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Financial Advisory and Intermediary Services (FAIS), and OHASA. Knowledge of cellular vetting and warranty/repair workflows.
• Key Skills: Dual-fluency in digital and physical customer service, strong numeracy skills, accurate cash/tender handling, and effective phone/digital communication etiquette.
• Core Competencies: Target-driven mindset, sharp attention to detail, ability to follow procedures, deliver results, and handle pressure effectively.