Gaming Xpert

Pepkor Lifestyle; Pretoria; On-site; ZAR 60,000 - 90,000; Full time

Job summary

Pepkor Lifestyle is seeking a Gaming Xpert to blend retail excellence with genuine gaming passion. You will guide players through consoles, accessories, and streaming gear while keeping up with launches and trends.

Join a team that builds immersive gaming destinations, hosts events, and connects with local players and creators to create welcoming experiences for all gamers.

Qualifications

• Active gamer across at least two major platforms (e.g. PlayStation, Xbox, PC, Switch).
• Strong knowledge of gaming gear, streaming tools, and community platforms.
• Excellent communication—relatable, approachable, and knowledgeable.

Responsibilities

• Deliver genuine, knowledgeable consultations rooted in your own gaming experience.
• Guide customers through their journey — console, accessories, streaming gear.
• Stay on top of game launches, bundles, pre-orders and industry trends.
• Meet and exceed sales and service KPIs, both personal and team-based.
• Be the in-store authority on platforms, hardware, specs, and accessories.
• Host in-store competitions, events, or live gameplay demos.
• Build local loyalty by connecting with players and online communities.

Skills

Active gamer

Customer service

Tech knowledge

Tools

Streaming tools

Gaming gear

Job description

Join the Team That Lives and Breathes Gaming

Are you the go-to gamer in your friend group? Do you know your way around every platform, from console to cloud? We're looking for a Gaming Xpert who combines retail excellence with true gaming passion to deliver unmatched customer experiences.

As a Gaming Xpert, you'll go beyond selling you'll be guiding players, shaping setups, and building a local community where gaming comes to life.

What You'll Do

Customer Engagement & Sales

• Deliver genuine, knowledgeable consultations rooted in your own gaming experience.
• Guide customers through their entire journey — from console choice to accessories and streaming gear.
• Stay on top of game launches, bundles, pre-orders, and current industry trends.
• Meet and exceed sales and service KPIs, both personal and team-based.

Gaming Expertise

• Be the in-store authority on gaming platforms, hardware, performance specs, and accessories.
• Stay current with esports, content creation trends, and major gaming updates.
• Provide personalized recommendations based on playstyles and needs — not just specs.
• Maintain immersive, up-to-date demo zones that reflect current titles and hardware.
• Host in-store competitions, events, or live gameplay demos.
• Bring pro-level insights to casual audiences and help every gamer feel welcome.

Community & Brand Engagement

• Build local loyalty by connecting with players, content creators, and online communities.
• Support brand visibility through Discord servers, livestreams, or tournament hosting (with approval).
• Represent the brand at gaming events, expos, and special activations.

What You'll Need

• 1–2 years of experience in tech, electronics, or gaming-related retail.
• Active gamer across at least two major platforms (e.g. PlayStation, Xbox, PC, Switch).
• Strong knowledge of gaming gear, streaming tools, and community platforms.
• Excellent communication skills — relatable, approachable, and knowledgeable.
• Comfort working weekends and peak retail seasons.
• A tech-savvy, detail-oriented approach and a drive to elevate the customer experience.

Bonus Points If You...

• Stream regularly or create gaming-related content.
• Manage or moderate gaming communities (e.g. Discord, Reddit).
• Have competed in tournaments, hosted gaming nights, or led esports activities.
• Coach players, shoutcast matches, or write about gaming.
• Are active in South Africa's (or international) esports or gaming content scene.
• Build or optimize your own gaming setups.

Why Join Us?

Working here means joining a team that celebrates gaming culture at every level. We don't just sell games we build gaming destinations. You'll be empowered to share your passion, connect with real players, and shape the way your community plays.