Funeral Fund Administrator

Salt Employee Benefits; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Salt Employee Benefits is hiring a Funeral Fund Administrator in South Africa to manage memberships, dependants, premiums and claims with accuracy. The role supports data integrity and reliable client service. You will handle reconciliations, billing, and data validation, maintain auditable records, and ensure compliance with POPIA.

Experience in funeral fund or employee benefits is preferred. This position demands attention to detail, strong Excel skills, and the ability to work with insurers

Qualifications

• 3+ years Funeral fund administration experience.
• 3+ years claims administration experience.
• 3+ years member administration experience.
• 3+ years insurance administration experience.
• 3+ years employee benefits administration experience.
• Strong data integrity and reconciliation skills.

Responsibilities

• Administer member and dependents data accurately.
• Process funeral fund claims and monitor status.
• Manage premium billing and reconciliations.
• Maintain auditable records and data integrity.
• Respond to client and insurer queries within SLA.
• Ensure compliance with POPIA and internal controls.
• Register new memberships and process changes.
• Validate documentation and eligibility.
• Submit valid claims to insurers.
• Liaise with stakeholders to resolve issues.

Skills

Excel

Claims processing

Member administration

Administration systems

Reconciliations

Compliance

Education

Grade 12 / Matric

Insurance qualification preferable

Employee Benefits qualification preferable

Finance qualification advantageous

Accounting qualification advantageous

Business Administration qualification advantageous

Job description

Overview:

The Funeral Fund Administrator is responsible for the accurate and efficient administration of funeral fund memberships, dependants, premiums, claims, reconciliations and related client services activities.The role supports operational integrity through accurate member administration, efficient claims processing, reliable contribution data and exceptional stakeholder service.

Key Responsibilites:

• Member & Dependent Administration
• Funeral Claims Administration
• Premium & Billing Administration
• Reconciliations & Data Integrity
• Client Service & Stakeholder Engagement
• Process registrations, amendments, exits and reinstatements.
• Maintain accurate member records.
• Validate supporting documentation.
• Receive and register new claims.
• Verify documentation and eligibility.
• Submit claims to insurers and monitor progress.
• Process billing information.
• Monitor premium receipts.
• Investigate discrepancies.
• Perform monthly reconciliations.
• Resolve reconciling items.
• Escalate recurring issues.
• Manage member, employer and insurer queries within SLA.
• Maintain auditable records and data integrity.
• Adhere to fund rules, POPIA and internal controls.

Critical Skills required:

• Proficient in Excel
• Claims processing.
• Member administration.
• Administration systems.
• Reconciliations.
• Compliance.

Required Qualifications:

• Grade 12/Matric.
• Insurance qualification preferable
• Employee Benefits qualification preferable.
• Finance qualification advantageous.
• Accounting qualification advantageous.
• Business Administration qualification advantageous.

Required Experience:

• Funeral fund administration required – 3+ years
• Claims administration – 3+ years
• Member administration – 3+ years
• Reconciliations of claims and member administration required
• Insurance administration – required – 3+ years
• Employee benefits administration – required – 3+ years