Funeral Fund Administrator

Salt Employee Benefits; Gauteng; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Salt Employee Benefits is seeking a Funeral Fund Administrator to accurately administer memberships, dependants and premiums, process claims and maintain reconciliations. The role emphasizes data integrity, client service, and adherence to fund rules and POPIA.

Ideal candidates will have 3+ years in funeral fund administration or related insurance settings and strong Excel and administration systems skills.

Qualifications

• Bachelor level or equivalent in business/finance is not required; candidates must have strong administrative and data accuracy skills.
• Experience in funeral funds, insurance, or employee benefits is preferred.
• Experience with reconciliations, premium/claims processing and client service is required.

Responsibilities

• Handle member and dependent administration accurately and timely.
• Process funeral claims and monitor progression with insurers.
• Manage premium billing and reconciliations to ensure data integrity.
• Maintain auditable records and comply with fund rules and POPIA.
• Provide excellent client service and respond to queries within SLA.
• Record and verify documentation, registrations, amendments, exits and reinstatements.

Skills

Excel proficiency

Claims processing

Member administration

Administration systems

Reconciliations

Compliance

Education

Grade 12 / Matric

Insurance qualification preferable

Employee Benefits qualification preferable

Finance qualification advantageous

Accounting qualification advantageous

Business Administration qualification advantageous

Job description

Overview

The Funeral Fund Administrator is responsible for the accurate and efficient administration of funeral fund memberships, dependants, premiums, claims, reconciliations and related client services activities.The role supports operational integrity through accurate member administration, efficient claims processing, reliable contribution data and exceptional stakeholder service.

Key Responsibilites:

• Member & Dependent Administration
• Funeral Claims Administration
• Premium & Billing Administration
• Reconciliations & Data Integrity
• Client Service & Stakeholder Engagement
• Process registrations, amendments, exits and reinstatements.
• Maintain accurate member records.
• Validate supporting documentation.
• Receive and register new claims.
• Verify documentation and eligibility.
• Submit claims to insurers and monitor progress.
• Process billing information.
• Monitor premium receipts.
• Investigate discrepancies.
• Perform monthly reconciliations.
• Resolve reconciling items.
• Escalate recurring issues.
• Manage member, employer and insurer queries within SLA.
• Maintain auditable records and data integrity.
• Adhere to fund rules, POPIA and internal controls.

Critical Skills required:

• Proficient in Excel
• Claims processing.
• Member administration.
• Administration systems.
• Reconciliations.
• Compliance.

Required Qualifications:

• Grade 12/Matric.
• Insurance qualification preferable
• Employee Benefits qualification preferable.
• Finance qualification advantageous.
• Accounting qualification advantageous.
• Business Administration qualification advantageous.

Required Experience:

• Funeral fund administration required – 3+ years
• Claims administration – 3+ years
• Member administration – 3+ years
• Reconciliations of claims and member administration required
• Insurance administration – required – 3+ years
• Employee benefits administration – required – 3+ years