FSE Technician

Metso; Centurion; On-site; ZAR 917,000 - 1,500,000; Full time

Benefits offered by this job

Purpose-led work

Safety and wellbeing

Competitive pay and incentives

Stable, long-term employment

Well-equipped work environment

Training and development

Supportive team culture

Job summary

Metso seeks a Field Service Technician to deliver professional technical support for Metso equipment, including installation, commissioning, repairs and maintenance. You will work with technical support teams to provide reliable information and excellent customer service, reporting to the Field Service / Life‑Cycle Services Supervisor.

This role is based in Botswana and involves international travel. You will join the FSE Team with a focus on safety, reliability and customer satisfaction while

Qualifications

• Matric (Grade 12) and a Trade Certificate: Fitting.
• Extensive field service experience with mining process equipment, crushers and mills.
• Strong technical, analytical and mechanical skills with ability to work with limited direction.
• Computer literacy and basic office equipment familiarity.
• Understanding of ISO 9001:2008, the Mine Health and Safety Act and the Occupational Health and Safety Act.
• Valid C1 driver’s license and willingness to travel internationally.
• Strong communication, customer relations and teamwork skills.
• Leadership and relationship-building capabilities, attention to detail and ability to work under pressure.

Responsibilities

• Provide customers and Life-Cycle Services teams with timely, high-quality product and technical support on Metso equipment.
• Install and commission equipment; carry out maintenance, repairs, rebuilds and lubrication.
• Inspect, adjust and maintain machinery on site; troubleshoot hydraulics and pneumatics; perform welding/cutting.
• Identify risks of component failure and contribute to reliability improvements.
• Train customers' personnel and build positive customer relationships.
• Coordinate and submit accurate reports and project updates; manage multiple projects.

Skills

Field service

Mining equipment

Technical skills

Mechanical skills

Digital literacy

Communication

Teamwork

Leadership

Safety compliance

Education

Matric & Trade Certificate: Fitting

Tools

ISO 9001:2008 knowledge

MHSA & OSHA knowledge

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Introduction

We're looking for a Field Service Technician to join our FSE Team. In this role, you'll provide customers with professional technical support for Metso equipment, including installation, commissioning, repairs, maintenance and troubleshooting.

You’ll also work closely with technical support teams to provide consistent technical information and excellent customer service. Your work will play a key part in keeping our operations running safely, smoothly, and efficiently.

You will report to the Field Service / Life‑Cycle Services Supervisor.

This role is based in Botswana and includes international travel.

Team you belong to

You will join the FSE Team, whose members are located in South Africa. You'll work closely with key global and local customers, key suppliers, Service Business Line Technical Support teams and local Service Business Line customer service support teams within the Africa market area.

What you'll do

• Provide customers and Life‑Cycle Services teams with timely, high‑quality product and technical support, establish best‑practice technical support for Metso equipment and provide technical information for assigned activities and service projects.
• Install and commission Metso equipment, complete routine and non‑routine maintenance and repairs to Metso standards and carry out component rebuilds, replacements, alignments and equipment lubrication.
• Inspect, install, adjust and maintain mechanical machinery and equipment on site, troubleshoot hydraulics and pneumatics and perform welding and cutting work.
• Identify and report risks of component or equipment failure, contribute to maintenance and reliability improvement initiatives and recommend job plan and tool changes to Maintenance Supervisors.
• Train and instruct customers' plant personnel, maintain positive customer relationships and identify potential new product and spare‑parts offerings through analysis of process problems.
• Coordinate, prepare, analyze and submit accurate, timely reports and feedback for Metso and customers, organize and prioritize several projects simultaneously and complete special projects assigned by the Manager.
• Safely operate specified mobile equipment, including overhead and mobile cranes and forklifts, and perform work safely and efficiently while contributing to improved equipment safety, efficiency, effectiveness and reliability.
• Follow all plant‑specific policies and requirements, including no‑smoking areas, lockout, confined‑space requirements, working‑at‑heights requirements and personal protective equipment requirements.

What you'll bring

• Matric (Grade 12) and a Trade Certificate: Fitting
• Solid field service experience with mining process equipment, specifically crushers and mills.
• Strong technical, analytical and mechanical skills, including the ability to carry out responsibilities with limited direction, organize and prioritize several projects and work effectively in a fast‑paced environment.
• Computer literacy, including the ability to use keyboards, telephones, copiers and telefax.
• Knowledge of ISO 9001:2008, the Mine Health and Safety Act and the Occupational Health and Safety Act.
• A valid C1 driver's license and the willingness and ability to travel internationally.
• Strong communication, customer relations, cooperation and interpersonal skills, with the ability to build relationships, delegate effectively, work as part of a team and maintain a performance‑focused approach.
• Leadership and relationship‑building skills, attention to detail, initiative, self‑motivation and the ability to work under stress and meet deadlines.

What's in it for you

• Purpose‑led work: Helping keep essential operations running safely and efficiently
• Safety and wellbeing first: A strong safety culture and access to local wellbeing and healthcare services.
• Competitive pay and incentives: Including a global incentive program tied to business and performance targets.
• Stable, long‑term employment: With opportunities to build your skills and grow your career
• Well‑equipped work environment: Tools, equipment and PPE provided
• Training and development: Ongoing skills development, tickets and learning programs
• Supportive team culture: A practical, safety‑focused team that supports each other and gets the work done together

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.