Frontshop Assisntant - Vorna Valley

Dis-Chem Pharmacies Limited; Midrand; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Market-related salary

Job summary

Dis-Chem Vorna Valley is seeking a Frontshop Assistant to uphold merchandising standards and support customer service at the point of sale in line with Dis-Chem policies.

Essential experience includes Grade 12 and 0–6 months in retail. Advantageous: 1 year retail experience and certification in Retail Business Management. You will maintain shelves, process transactions, and assist with stock and customer inquiries.

Qualifications

• Basic knowledge of retail operations and administration.
• Be able to follow procedures and report issues promptly.
• Customer-focused with numerical accuracy for transactions.

Responsibilities

• Ensure full product ranges are on shelves and neatly presented.
• Maintain stock and prevent sell-by-date items; restock as needed.
• Process purchases and handle payments (cash, cards, vouchers).
• Handle returns with the Frontshop Leader's guidance and update stock records.
• Keep storeroom organized and report stock discrepancies to management.
• Provide friendly customer service and share product knowledge.
• Adhere to Dis-Chem policies, health and safety rules, and uniform policy.

Skills

Retail operations

Customer service

Cash handling

Problem solving

Teamwork

Education

Grade 12 / Matric

Tools

SAP

Job description

Dis- Chem Vorna Valley requires aFrontshop Assistant, to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Essential:

• Grade 12 – Matric or Senior Certificate
• 0 – 6 Months Retail work experience

Advantageous:

• 1 Year work experience within Retail
• Certification in Retail Business Management

Job Description:

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

Competencies:

Essential:

• Knowledge of retail operations and administration
• finds solutions to potential issues as well as knowing when to elevate the problem and what level to elevate it to.
• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Recognises the need for procedures and follows relevant procedures.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight

Advantageous:

• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.

Special conditions of employment:

• Be able to work retail hours
• South African citizen
• MIE, no criminal record and clear credit rating
• Driver’s license and own reliable transport

Remuneration and benefits:

• Market-related salary