Cashier - Overport

Dis-Chem Pharmacies Limited; Durban; On-site; ZAR 95,000 - 134,000; Full time

Benefits offered by this job

Market-related salary

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies in Overport, Durban, is seeking an experienced Cashier to support customer service at the point of sale and ensure a world-class shopping experience.

Record transactions accurately on the Dis-Chem system, handle cash and card payments, manage loyalty cards, follow SOPs, and stay vigilant for fraud while delivering friendly, efficient service.

Qualifications

• Grade 12 / Matric is required.
• Minimum 6 months’ cashier/till operations experience.
• Computer literate – MS Office.
• Sound numerical skills.
• Strong command of the English language.
• Basic customer service.
• Willing and able to work retail hours.

Responsibilities

• Adhere to Dis-Chem’s customer service policies and procedures.
• Establish a professional relationship with customers.
• Report customer complaints and compliments to the Frontline Supervisor or store management.
• Adhere to the customer turnover hourly rate.
• Be aware of current sales and promotions.
• Ensure colleagues and customers are not exposed to any risk.
• Carry out and manage Dis-Chem 5 star communication principles.
• Be responsible for cash flow.
• Ensure all line voids and price changes are approved and signed off by the supervisor.
• Exchange merchandise for customers and accept returned goods when authorised.
• Transact all purchases – receive and process all payments accepted by Dis-Chem.
• Process all loyalty cards including those of accelerator partners.
• Ensure cash is placed in drop safe according to SOPs.
• Ensure usage of your code and password is restricted to you; changed regularly.
• Ensure all outgoing stock/items/scripts are scanned and paid for.
• Money kept safely inside the till.
• Handle daily takings confidentially, and only discuss with management.
• Be alert, recognise and report suspicious behaviour to management.
• Address queries regarding store merchandise.
• Adhere to Dis-Chem’s security policies and procedures.

Skills

Cashier operations

Numerical skills

English proficiency

Customer service

Retail hours

Education

Grade 12 / Matric

Tools

MS Office

Job description

Dis-Chem Pharmacies requires an experienced Cashier for their Overport store. To support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Minimum Requirements

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

Competencies

Essential

• In-depth knowledge of operating cash registers, and maintaining cash drawers
• Knowledge of processing sales, refunds and payments
• Strong command of English (written and oral)
• Accuracy
• Attention to detail
• Presentable
• Emotional intelligence
• Social awareness
• Accountability
• Problem-solving
• Analyse basic reports
• Trustworthy and honest
• Time management

Advantageous

• Third additional language

Special conditions of employment

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.