Cosmetic Frontshop Assistant - Pavilion

Dis-Chem Pharmacies Limited; KwaZulu-Natal; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies Limited is seeking a Cosmetic Frontshop Assistant for their Pavilion store to uphold merchandising standards and support customer service at the point of sale in accordance with Dis-Chem policies.

You will keep ranges stocked, ensure stock accuracy, handle payments, and provide friendly assistance to customers in a busy cosmetics environment. This is an entry-level role with emphasis on customer service and store presentation.

Qualifications

• Grade 12 / Matric
• 0–6 months retail experience
• 1 year cosmetics retail experience
• Retail or related field certification
• Computer literacy – MS Office

Responsibilities

• Ensure full ranges on shelves and neatly presented.
• Maintain stock on shelves to prevent sell-by dates.
• Restock merchandise to maximize sales.
• Process payments (cash, cards, vouchers, etc.).
• Ensure stock/line voids and price changes are approved by a supervisor.
• Provide friendly, helpful customer service and advice to all customers.
• Handle out-of-stock queries from the customer service out-of-stock list.
• Adhere to security procedures and use of codes/passwords.
• Adhere to health and safety rules and Dis-Chem SOPs.

Skills

MS Office

Customer orientation

Attention to detail

English proficiency

Merchandising

Category knowledge

Arithmetic

Time management

Problem solving

Education

Grade 12 / Matric

Tools

MS Office

Job description

Dis-Chem Pharmacies requires a Cosmetic Frontshop Assistant for their Pavilion store.To uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Minimum Requirements

• Grade 12 / Matric
• Minimum of 0 - 6 months Retail experience
• Minimum 1 year experience within retail environment in Cosmetics
• Certification is Retail or related field
• Computer literate - MS Office

Job Description

• Ensure that full ranges of products are always on the shelves and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• Be responsible for accurate cash flow.
• Ensure that all line voids and price changes are approved and signed by a supervisor.
• Exchange merchandise for customers and accept return goods by customers when authorized to do so.
• Transact all purchases - receive and processes all payments such as cash, cards, vouchers, coupons, and other payments excepted by Dis-Chem.
• Restock merchandise when needed to ensure maximum sales.
• Delivered stock or stock pulled from the storeroom must be stored and packed in the correct space immediately.
• Ensure the stock on the shelves has not reached sell by dates.
• Provide friendly, helpful, and courteous assistance and advice to all customers.
• All out of stock queries from customers must be followed up with the customer service out of stock list.
• Ensure cash is placed in the drop safe according to Dis-Chem standard operating procedures.
• Be alert and verify all payments according to Dis-Chem verification procedure.
• Adhere to Dis-Chem security policies and procedures
• Ensure the use of your code and password is restricted to only you, is safe and is changed regularly.
• Ensure all out going stock/ items are scanned and paid for.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.

Competencies

• Computer literate - MS Office
• Customer oriented and Attention to detail
• English - Speak, read and Write
• Merchandising standards and FMCG industry. Working with Planograms. Category Knowledge including promotions, personal selling, sales targets, customer liaison, product knowledge.
• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
• Emotional intelligence
• Accountability
• Problem solving
• Trustworthy and honest and good time management

Advantageous

• Third additional language

Special conditions of employment

• Willing and able to work retail hours
• Reliable transport and/or reside in close proximity to the store
• South African citizen
• Clear credit and criminal records

Remuneration and benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Equal Opportunity Employer

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.