Front Shop Manager - Unicare Somerset West

Clicks Group Limited

Somerset West

On-site

ZAR 420,000 - 540,000

Full time

26 hours ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Clicks Group in Somerset West is seeking a Frontshop Manager who is passionate about retail excellence and guest service. You will lead the front shop team, drive sales, manage stock, apply merchandising standards, and ensure compliance with health and safety policies.

You will be responsible for delivering service excellence, achieving monthly targets, and optimizing profitability through effective rostering, budgeting, and stakeholder collaboration.

Qualifications

3 year Diploma or Degree in Retail Management, Business Management, or equivalent.
Certificate or diploma in Customer Service or Sales & Marketing.
Postgraduate diploma or degree in Retail or Business Management.

Responsibilities

Achieve monthly and annual front shop sales and profitability targets.
Manage stock availability and minimize shrinkage through stock control.
Drive service excellence and delivery of exceptional customer experience.
Manage front shop budget and allocate resources.
Maintain housekeeping standards in line with health, safety, and merchandising standards.
Evaluate, track and monitor service trends and customer feedback for improvements.
Develop a high-performing, engaged team.
Collaborate with internal and external stakeholders to support operations.
Provide timely and accurate information for informed decision making.
Manage resources to deliver the operating plan.

Skills

Leadership

Team management

Communication

Conflict resolution

Customer service

Shift planning

Merchandising

Budgeting

Financial management

Time management

Problem solving

Analytical skills

Decision making

HR management

Education

Diploma or Degree in Retail Management

Certificate in Customer Service or Sales & Marketing

Postgraduate diploma or degree in Retail or Business Management

Tools

POS systems

Inventory management systems

Budgeting software

Job description

Listing reference: click_027040

Listing status: Online

Apply by: 14 October 2026

Position summary

Industry: Other Sectors & Industries

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Somerset West

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Frontshop Manager that is: passionate about retail and service excellence, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop 24hr business and will be based in Somerset West.

Job Purpose:

To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.

Job Objectives:

To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability.
To manage the frontshop budget and resource allocation to deliver cost-effective operations.
To manage and maintain housekeeping standards in line with health, safety, and merchandising standards.
To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience.
To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
To collaborate with internal and external stakeholders to support customer experience and efficient operations.
To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities.
To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

3 year Diploma or Degree in Retail Management, Business Management, or equivalent.
Certificate or diploma in Customer Service or Sales & Marketing.
Postgraduate diploma or degree in Retail or Business Management

Job Related Experience:

5 years’ experience in retail operations
3 years’ experience in a supervisory or management role within a large retail setting
3 years’ experience in managing staff, stock control, and achieving sales targets.
2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
2 years’ experience with budgeting, resource planning, and cost control in a retail outlet
Exposure to revenue generation, service pricing, and financial reporting
Experience implementing customer satisfaction initiatives

Job Related Knowledge: