Front Office Intern

Hyde; Johannesburg; On-site; ZAR 67,000 - 100,000; Part time

Job summary

Hyde in Johannesburg is offering a Front Office internship designed to expose you to hospitality operations. You will learn from experienced colleagues, shadow professionals, and contribute to the team by performing clerical and ad hoc duties, gaining a broad view of hotel front desk activities.

The program emphasizes guest service, teamwork, and integrity, with opportunities to work across departments to build distinct experience and develop professional skills in a fast-growing hospitality

Qualifications

• Tertiary qualification is hospitality or tourism.
• Fair user of Microsoft Office applications.
• Ability to effectively communicate with others in English and other official languages.
• Dedicated to achieving high standards by working with others.
• Demonstrates exceptional levels of integrity.
• Ability to work effectively and safely when under pressure and when placed with demands.

Responsibilities

• Perform clerical duties as assigned by a manager or supervisor.
• Constantly grasp the training given.
• Respond to guest requests.
• Handle all equipment, tools and machinery with care and respect.
• Respond promptly to all service requests.
• Report any accident, or damages to equipment immediately.
• Processing data entry.
• Attend to guest requests and inquiries courteously and efficiently.
• Acknowledge guests with appropriate discretion and forms of address.
• Ensure areas where jobs are undertaken are left clean and ready for use.
• Maintain a polite and gracious manner.

Skills

Microsoft Office

English communication

Team collaboration

Integrity

Under pressure

Education

Hospitality/Tourism qualification

Job description

Job Description

The Front Office intern is expected to learn and gain experience from colleagues and participate in development opportunities; this includes job shadowing and constantly assisting when required.

The intern will assist and contribute to the team and department, by performing clerical and ad hoc duties. The intern may also be required to assist other departments in order to gain distinct experience and aid the organisation.

General Responsibilities

• Perform clerical duties as assigned by a manager or supervisor
• Constantly grasp the training given
• Respond to guest requests
• Handle all equipment, tools and machinery with care and respect
• Respond promptly to all service requests.
• Report any accident, or damages to equipment immediately
• Processing data entry

Customer Specific Responsibilities

• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
• If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
• Report or hand in any property belonging to the guest left lying open in the room
• Ensures that areas where jobs are undertaken are left properly clean and ready for use
• Always display a polite and gracious manner

Qualifications

Knowledge and Experience

• Tertiary qualification is hospitality or tourism
• Fair user of Microsoft Office applications
• Ability to effectively communicate with others in English and other official languages
• Dedicated to achieving high standards by working with others
• Demonstrates exceptional levels of integrity
• Ability to work effectively and safely when under pressure and when placed with demands

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.