Front Of House Manager

HotelJobs; Sun City; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Casa Bella Sun City is seeking a polished Front of House Manager to lead our service experience on the floor and actively drive revenue in a world‑class resort environment.

You will manage shifts, uphold hygiene standards, coach Front of House teams, and ensure guest satisfaction through impeccable hospitality in a high-energy, premium setting. This role requires a minimum of 5 years of management experience in a high-volume premium restaurant.

Qualifications

• Minimum 5 years' management experience in a high-volume premium restaurant.
• Operational and commercial acumen with shift management and cash reconciliations.
• Strong communication and conflict-resolution skills for floor leadership.

Responsibilities

• Drive sales growth through strategic floor management and upselling.
• Lead guest experience and maintain impeccable service standards.
• Enforce health, hygiene, and safety compliance.
• Coach and empower Front of House staff for consistency.
• Oversee opening/closing protocols and daily cash-ups.

Skills

Floor management

Revenue growth

Guest experience leadership

Team leadership

Cash handling & SOPs

Job description

ELEVATE YOUR CAREER AT A FLAGSHIP DESTINATION Step into a role where sophistication meets high-volume operational excellence. Casa Bella Sun City is seeking a polished, dynamic Front of House Manager to lead our service experience, command the floor, and actively drive revenue in a world class resort environment. If you thrive in a bustling, high-energy atmosphere, take pride in setting the benchmark for guest hospitality, and possess a strong commercial drive, this is your opportunity to elevate your professional profile with a premium brand.

THE ROLE & RESPONSIBILITIES:

Revenue & Performance Growth: Drive sales growth through strategic floor management, average-spend maximization, upselling initiatives, and consistent guest retention.

Guest Experience Leadership: Drive impeccable service standards; manage floor flow, and cultivate an atmosphere of refined hospitality.

Hygiene & Safety Compliance: Enforce strict health, hygiene, and floor cleanliness standards in full alignment with health and safety regulations.

Team Empowerment: Lead, coach, and elevate Front of House staff to achieve exceptional performance and consistency.

Operational Command: Share key shift responsibilities, including opening/closing protocols, daily cash-ups, and floor governance.

REQUIREMENTS:

Experience: Minimum 5 years’ management experience in a high-volume; premium restaurant within a recognized franchise ecosystem.

Operational & Commercial Acumen: Proven competency in driving floor revenue; shift management, cash reconciliations, and SOP enforcement.

Presence: Exceptional communication, conflict-resolution skills, and a passion for floor leadership.