Front House Floor Manager - Premium Restaurant

Lumina Personnel; Johannesburg; On-site; ZAR 200,880 - 223,200; Full time

Job summary

Lumina Personnel is seeking a Senior Front House Floor Manager for a premier restaurant in Johannesburg. You will lead the front-of-house team, ensuring that guests receive exceptional experiences in a fine dining hospitality environment.

The ideal candidate will have a Bachelor’s degree in hospitality management and 5-7+ years of relevant experience, including senior roles in high-end settings. Proficiency in restaurant management software is essential, along with strong leadership skills.

Qualifications

• 5-7+ years of front-of-house management experience, at least 2-3 years in a senior role.
• Proficient in restaurant management software and POS systems.
• Strong leadership and team management skills.

Responsibilities

• Lead and motivate the front-of-house team.
• Ensure high service standards and fine dining etiquette.
• Handle guest complaints professionally.
• Monitor financial performance and control expenses.
• Coordinate special events and dining experiences.

Skills

Leadership

Guest Experience Management

Organizational Skills

Financial Monitoring

Complaint Resolution

Event Coordination

Education

Bachelor’s degree in hospitality management or related field

Tools

Restaurant management software

Point-of-sale systems

Job description

Job Opportunity: Front House Floor Manager

Hospitality - Fine Dining

Location: Northern Suburbs, Johannesburg

Salary: R18,000 – R20,000 (negotiable)

Join our premier restaurant as a Senior Front House Floor Manager, where you'll be integral in delivering exceptional guest experiences in a Fine Dining hospitality setting.

Key Responsibilities

• Lead and motivate the front-of-house team, overseeing hiring, training, and performance management.
• Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.
• Manage reservations, seating arrangements, and service flow with strong organizational skills.
• Handle guest complaints professionally, maintaining exceptional communication and interpersonal relations.
• Coordinate special events and private dining experiences with attention to detail and planning skills.
• Monitor financial performance, including budgeting and revenue tracking, while controlling expenses.
• Ensure compliance with health and safety regulations in front-of-house operations.

Minimum Requirements

• Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant or luxury setting.
• Proficiency in restaurant management software and point-of-sale (POS) systems.

If you're a passionate hospitality leader ready to create memorable experiences, Apply Now and join our esteemed team!

Lumina Personnel