Executive Housekeeper / Back Of House Manager

Phoenix Recruitment Limited; South Africa; On-site; ZAR 290,000 - 480,000; Full time

Job summary

Phoenix Recruitment Limited is seeking an Executive Housekeeper / Back of House Manager to lead the housekeeping department in a high-end hospitality setting. You will oversee guest rooms, public areas and back-of-house spaces to meet 4-star standards and ensure timely room preparation for arrivals and departures.

You will recruit, train and supervise staff, build rosters, monitor performance and maintain cost controls, with a focus on quality, guest satisfaction and smooth coordination with

Qualifications

• Matric (Grade 12) is essential.
• Minimum 3 years' experience in a similar hotel housekeeping leadership role.
• Proven ability to lead and motivate teams.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Ability to work under pressure.
• Good communication and interpersonal skills.
• Honest, reliable and hands-on.
• Leads by example.
• Strong staff management record.
• Excellent quality control and attention to detail.
• Proactive, organized and solution focused.
• Passion for exceptional guest experiences.

Responsibilities

• Manage the daily operation of the housekeeping department.
• Ensure all guest rooms, public areas and back-of-house areas meet 4-star standards.
• Conduct regular room inspections and quality audits.
• Coordinate daily room allocations with the Front Office team.
• Ensure rooms are prepared on time for guest arrivals and departures.
• Recruit, train and supervise housekeeping staff.
• Prepare staff schedules and allocate daily duties.
• Monitor staff performance and morale.
• Manage housekeeping inventory, linen, amenities and cleaning supplies.
• Monitor stock levels, minimize wastage and assist with cost control.
• Ensure compliance with health, safety and hotel operating procedures.
• Respond professionally to housekeeping-related guest requests.

Skills

Leadership

Communication

Time management

Attention to detail

Problem solving

Education

Matric (Grade 12)

Tools

Reservation systems

POS systems

Reporting tools

Job description

Executive Housekeeper / Back of House Manager

Duties:

Manage the daily operation of the housekeeping department.

Ensure all guest rooms, public areas and back-of-house areas consistently meet 4-star standards.

Conduct regular room inspections and quality audits.

Coordinate daily room allocations with the Front Office team.

Ensure rooms are prepared on time for guest arrivals and departures.

Recruit, train and supervise housekeeping staff.

Prepare staff schedules and allocate daily duties.

Monitor staff performance and maintain high levels of productivity and morale.

Manage housekeeping inventory, linen, guest amenities and cleaning supplies.

Monitor stock levels, minimize wastage and assist with cost control.

Ensure compliance with health, safety and hotel operating procedures.

Respond professionally to housekeeping-related guest requests.

Requirements:

Matric (Grade 12) essential.

Minimum 3 years' experience in a similar hotel housekeeping leadership role.

Proven ability to lead and motivate teams.

Excellent organizational and time management skills.

Strong attention to detail and commitment to quality.

Ability to work under pressure.

Good communication and interpersonal skills.

Honest, reliable and hands‑on.

Leads by example.

Strong staff management record.

Excellent quality control and attention to detail.

Proactive, organized and solution focused.

Passion for exceptional guest experiences.

MINIMUM REQUIREMENTS

• Previous front-of-house, restaurant, wine-estate or high-quality hospitality experience.
• Good wine knowledge is strongly preferred; formal wine training is advantageous, but a genuine interest and willingness to learn are essential.
• Strong people leadership, communication and problem‑solving skills.
• Comfort with reservation systems, point-of-sale systems and basic reporting.
• High standards of personal presentation, organisation, cleanliness and attention to detail.
• Availability to work the hours required by hospitality, including weekends, public holidays and events.

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Welcome guests and set the tone for a warm, professional experience.
• Manage restaurant and wine‑tasting reservations, enquiries, table planning and guest communications.
• Lead and coordinate front-of-house staff, including daily briefings, service standards, rosters and on-the-floor supervision.
• Develop a strong working knowledge of the farm wines and confidently host or support tastings, wine sales and guest recommendations.
• Monitor restaurant service and presentation continuously, resolving guest issues promptly and maintaining quality‑control standards.
• Coordinate closely with the kitchen and back-of-house team so that bookings, service timing, special requests and events run smoothly.
• Control wine and relevant front-of-house stock: receiving, storage, counts, transfers, breakages, variances and availability.
• Oversee accurate point-of-sale, cash-up and end-of-day reporting procedures, escalating discrepancies where necessary.
• Support functions, events, group bookings and special experiences at the estate.
• Provide concise operational reporting to management, including bookings, sales, stock issues, guest feedback and matters requiring

ONLY short-listed candidates will be contacted