Front of House Coordinator - Cape Town

Carrick Wealth; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services firm in Milnerton seeks a Front of House Coordinator to provide reception and administrative support. You will greet guests, answer calls, and coordinate boardroom bookings while supporting the Executive Team and managing events. The ideal candidate has 3-5 years of experience, preferably in the financial sector. Strong communication and organizational skills are essential. This role offers dynamic office interactions and a collaborative environment.

Qualifications

• 3–5 years of working experience in a client-facing role.
• Must have own car for travel requirements.
• Experience as Receptionist/Front of House, preferably in Financial Services.

Responsibilities

• Greet guests and provide relevant information.
• Handle incoming phone calls in a welcoming tone.
• Coordinate boardroom bookings and hospitality arrangements.
• Support Executive Team and assist with company events.
• Monitor cleanliness and presentation of the front of house.

Skills

Excellent Communication Skills

Excellent Organizational Skills

Punctual/Time Management Skills

Computer Skills

Telephone Etiquette

Assertive and good listening skills

Professionalism

Education

Senior Certificate/Matric

Post-matric qualification

Job description

Overview

Job Title: Front of House Coordinator

Reports to: Group CEO's Executive Assistant

Job Family: Office Support/Operations/Administration/Receptionist

Type of Work: To provide reception and administrative support to the Carrick Office in Cape Town

Job Function:

• Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.
• Answering all incoming phone calls in a welcoming tone
• Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.
• Work closely with the Executive Assistant to support the Executive Team
• Support with arranging company events and other related projects
• Support with travel arrangements and courier management
• Assist Human Resources with the ERS Bio reports
• Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up
• Monitor the parking bays and arrange bays for new joiners and any other stakeholders
• Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service.
• Assist in coordinating special events and other functions.
• Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
• Work closely with the service team to ensure well-versed customer service standards and operational procedures.
• Monitor the quality of cleanliness and presentation of the front of house.
• Keep track of inventory-related items at the front of house
• Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff
• Attend to all administrative queries, such as courier management and updating an internal telephone list.
• Attend to ad-hoc duties as and when needed by various management

Education

Senior Certificate/Matric, post -matric qualification advantageous

Experience and Requirements

3 – 5 years of working experience, must have own car

Front of House | Receptionist – must have worked in this role successfully Client-facing experience, such as Receptionist/Front of House (preferably in Financial Services Industry background)

Excellent Communication SkillsExcellent Organizational SkillsPunctual/Time Management SkillsComputer SkillsTelephone EtiquetteAssertive and good listening skills, Professionalism