Front Desk & Guest Experience Coordinator

Old Mutual Alternative Investments; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Old Mutual Alternative Investments is seeking a Receptionist in Cape Town to be the first point of contact and oversee a professional, welcoming front-of-house experience. You will manage visitor and call routing, meeting-room readiness, and a range of administrative tasks supporting the Administration Manager, PAs and Finance team.

The role demands strong service orientation, sound judgement, and meticulous attention to detail to ensure a consistently high standard of support in a regulated

Qualifications

• Grade 12 or equivalent; relevant certificate or diploma in office administration, hospitality or customer service preferred.
• At least two years’ experience in a reception/front-of-house/office-administration role in a professional environment.
• Experience in financial services or another regulated corporate environment advantageous.
• Excellent verbal and written communication with a professional telephone manner and ability to engage with stakeholders at all levels.
• Commitment to high service standards, discretion, reliability and professional conduct.
• Strong planning, coordination and time-management capabilities with ability to prioritise multiple requests.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and using meeting-room, telephone and office systems.
• Sound judgement, attention to detail and proactive issue resolution.
• Ability to work independently and as part of a team.

Responsibilities

• Reception and stakeholder service: Welcome employees, clients, service providers and visitors; manage appointments and contact hosts promptly.
• Telephone and query management: Route inquiries, resolve routine queries and record messages for follow-up.
• Front-of-house standards: Maintain a professional, orderly reception area and escalate facilities or security issues.
• Meeting-room coordination: Monitor bookings, ensure room readiness, arrange refreshments and AV equipment.
• Booking and space support: Manage meeting-room requests and escalate capacity constraints as needed.
• Catering coordination: Liaise with organisers and caterers on delivery times and service requirements.
• Deliveries and correspondence: Record and distribute courier items with confidentiality.
• Office access and daily readiness: Open/close entrances and ensure client-facing areas are ready for business.
• Business information: Maintain internal directory and update joiners/leavers promptly.
• Administrative support: Assist Administration Manager, PAs and Finance with documents, filing, reporting and record management.
• Risk, confidentiality and compliance: Handle information discreetly and escalate incidents promptly.

Skills

Client management

Communication

Planning & organising

Attention to detail

Discretion & integrity

Education

Grade 12 or equivalent

Office admin / hospitality / customer service certificate or diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Old Mutual Alternative Investments is seeking a Receptionist in Cape Town to be the first point of contact and oversee a professional, welcoming front-of-house experience. You will manage visitor and call routing, meeting-room readiness, and a range of administrative tasks supporting the Administration Manager, PAs and Finance team.

The role demands strong service orientation, sound judgement, and meticulous attention to detail to ensure a consistently high standard of support in a regulated