Front Counter Customer Experience Specialist

Mustek Limited; Cape Town; On-site; ZAR 96,000 - 120,000; Full time

Job summary

Mustek Limited in Cape Town seeks a Courier Front Counter Assistant to greet customers, answer questions, and maintain a professional attitude while handling inquiries and solving problems quickly.

The role emphasizes accurate clerical work, handling mail and packages, and coordinating with other departments. A Matric certificate, basic admin knowledge, and 1 year of reception experience are preferred.

Qualifications

• Matric is required.
• A+ or technical qualification is advantageous.
• 1 year administrative/reception experience.

Responsibilities

• Review work to ensure accuracy and quality of customer service.
• Respond to customer inquiries and resolve problems.
• Provide accurate and friendly service and interact with other departments to resolve issues.
• Receive letters, packages, and distribute them.
• Prepare outgoing mail by drafting correspondence and securing parcels.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

Skills

Basic administrative processes

Facility layout knowledge

Communication

People skills

Education

Matric

A+ or technical qualification an advantage

Job description

Mustek Limited in Cape Town seeks a Courier Front Counter Assistant to greet customers, answer questions, and maintain a professional attitude while handling inquiries and solving problems quickly.

The role emphasizes accurate clerical work, handling mail and packages, and coordinating with other departments. A Matric certificate, basic admin knowledge, and 1 year of reception experience are preferred.