Front Counter Clerk (Cape Town)

Mustek Limited; Cape Town; On-site; ZAR 96,000 - 120,000; Full time

Job summary

Mustek Limited in Cape Town seeks a Courier Front Counter Assistant to greet customers, answer questions, and maintain a professional attitude while handling inquiries and solving problems quickly.

The role emphasizes accurate clerical work, handling mail and packages, and coordinating with other departments. A Matric certificate, basic admin knowledge, and 1 year of reception experience are preferred.

Qualifications

• Matric is required.
• A+ or technical qualification is advantageous.
• 1 year administrative/reception experience.

Responsibilities

• Review work to ensure accuracy and quality of customer service.
• Respond to customer inquiries and resolve problems.
• Provide accurate and friendly service and interact with other departments to resolve issues.
• Receive letters, packages, and distribute them.
• Prepare outgoing mail by drafting correspondence and securing parcels.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

Skills

Basic administrative processes

Facility layout knowledge

Communication

People skills

Education

Matric

A+ or technical qualification an advantage

Job description

Job Purpose:

Providing excellent customer service, to greet customers and answer their questions in a friendly, conversational manner. Communicate effectively with other members of staff and maintain a professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible and work to solve problems quickly.

Responsibilities:

Courier Front Counter Service

• Review work as necessary to ensure accuracy, conformance to policies and procedures, and a high quality of customer service.
• Respond to customer inquiries and resolve any problems that may occur.
• Provide accurate and friendly service to customers and interact with other departments as necessary to resolve customer problems.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary.
• Keep updated records and files.

ISO and Legal Compliance

• Comply to all quality, information security, legislative and company policy requirements.

Qualifications and Experience

• Matric
• A+ or technical qualification an advantage
• 1 year administrative/reception experience

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good knowledge of facility layout
• Good communication
• Good people skills