Front and Back Office Supervisor

Pepkor Lifestyle; Noord-Kaap; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development opportunities

Job summary

Pepkor Lifestyle invites you to lead a Front and Back Office team within the Incredible Connection brand, delivering exceptional service and driving store performance.

As a supervisor with retail experience, you will oversee stock, risk controls, cash handling and team development to create a positive, customer-focused environment and sustained profitability.

Qualifications

• Leadership and people management experience in retail.
• Strong stock control and inventory optimization knowledge.
• Proven ability to drive customer satisfaction and service standards.

Responsibilities

• Increase customer satisfaction through exceptional service and retention strategies.
• Oversee stock management to maintain optimal levels and minimize losses.
• Ensure compliance and risk management practices across operations.
• Lead, coach and develop a high-performing frontline and back-office team.
• Manage front and back-office operations, including cash handling and financial transactions.

Skills

Leadership

Stock management

Customer service

Team development

Change management

Business acumen

Administrative skills

Education

Matric (Grade 12)

Job description

Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail

Ready to lead a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Front and Back Office Supervisor within the Incredible Connection brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference.

Here's What Sets Pepkor Lifestyle Apart

• Impactful Work: Deliver value to African consumers and contribute to the success of a leading retail organization.
• Diverse Opportunities: Explore a wide range of products, services, and growth prospects within the company.
• Innovative Environment: Embrace creativity, continuous improvement, and be part of a team that thrives on new ideas.
• Competitive Benefits: Enjoy competitive salaries, comprehensive benefits packages, and rewarding career development opportunities.
• Meaningful Contribution: Be part of a mission to make quality living accessible to all and contribute to positive social change.

Are you a passionate leader with the following qualifications and experience?

• Grade 12 Matric qualification
• Minimum of three years of proven experience in Retail Management.

Professional Expertise

• Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.
• Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.

We are seeking a candidate who possesses the following qualities:

• Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.
• Effective and Exceptional Customer Service.
• Talent Management: Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing?

• Customer Satisfaction: Implement customer retention strategies and ensure exceptional customer service that builds lasting relationships.
• Optimize Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Ready to embark on a rewarding career journey? Join Pepkor Lifestyle and make a difference!