Freight Forwarding Account Manager | Client Success

iStaff (Pty) Ltd; Stellenbosch; On-site; ZAR 350,000 - 500,000; Full time

Job summary

iStaff (Pty) Ltd in Stellenbosch is seeking a Freight Forwarding Associate to manage onboarding and day-to-day operations for assigned accounts. You will coordinate forecasts, rate requests, and shipments, and work with multiple teams to ensure smooth, cost-effective delivery.

The role requires a Grade 12 with a relevant Diploma, 3+ years in freight forwarding, and strong Excel/Google Workspace skills. The position emphasizes customer care, after-hours availability, and knowledge of road

Qualifications

• Grade 12 with a relevant Diploma in Shipping, Freight Forwarding, Distribution or related field.
• 3+ years experience in Freight Forwarding and logistics experience (preferably export).
• Proficient in Excel and Google Workspace.
• Customer care mindset.
• Willingness to work and be available after hours.
• Knowledge of all road transport modes.

Responsibilities

• Conduct customer visits with the Account Executive and/or Team Leader to understand requirements and maintain client relationships.
• Manage customer onboarding, including: customer application and credit application, terms, compliance docs, invoice instructions, SLA setup, and shipment forecasts.
• Obtain and review customer forecasts and align with booked volumes in the Operating system.
• Coordinate demand planning and ensure shipments align with vessel schedules and capacity plans.
• Request, verify, and maintain freight rates with the Commercial Department before bookings.
• Manage day-to-day operational requirements of accounts, minimizing penalties and costs.
• Participate in operations planning meetings and provide updates on shipment requirements, capacity, and challenges.
• Provide customers with suitable shipping solutions and routing options with ETD/ETA and vessel options.
• Ensure customers receive accurate freight rates and quotations for proposed routes and services.
• Liaise with Customers, Account Executives, Commercial, CS and Operations to ensure end-to-end shipment coordination.

Skills

Freight forwarding experience

Excel

Google Workspace

Customer care mindset

Willingness to work after hours

Knowledge of road transport modes

Education

Grade 12 with Diploma in Shipping/Freight Forwarding/Distribution or related field

Tools

Excel

Google Workspace

Job description

iStaff (Pty) Ltd in Stellenbosch is seeking a Freight Forwarding Associate to manage onboarding and day-to-day operations for assigned accounts. You will coordinate forecasts, rate requests, and shipments, and work with multiple teams to ensure smooth, cost-effective delivery.

The role requires a Grade 12 with a relevant Diploma, 3+ years in freight forwarding, and strong Excel/Google Workspace skills. The position emphasizes customer care, after-hours availability, and knowledge of road