Fraud Agent (Finchoice)

Weaver Fintech Ltd; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Weaver FinTech Group seeks a Fraud Agent in South Africa to analyze data and identify suspicious transactions. You will investigate fraud signals, perform trend analysis, and work on disputed transactions, aiming to protect clients and uphold service standards.

The role requires 1–2 years in fraud, familiarity with Instinct fraud prevention tools and MS Office. You will collaborate with clients and internal stakeholders to expand fraud partnerships and maintain SLA compliance.

Qualifications

• 1–2 years of experience in a fraud environment.
• Experience with fraud prevention applications (Instinct).
• Proficiency in MS Office (Excel, Word, Outlook).

Responsibilities

• Analyzing data to identify suspicious transactions.
• Investigating suspicious transactions to identify potential fraud.
• Trend analysis based on investigation outcomes.
• Investigation of disputed transactions/accounts.
• Identifying syndicates based on transactional data.
• Delivering a high standard of work within agreed SLA’s.

Skills

Data analysis

Fraud awareness

MS Office

Education

Grade 12 / Matric or equivalent

Tools

Instinct Fraud Prevention

MS Office

Job description

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.

We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

The Role: Fraud Agent

More about the role

• Analyzing data to identify suspicious transactions.
• Investigating suspicious transactions to identify potential fraud.
• Trend analysis based on investigation outcomes.
• Investigation of disputed transactions/account
• Identifying syndicates based on transactional data.
• Obtaining necessary supporting documents and filtering potential fraudulent transactions.
• Delivering a high standard of work within agreed SLA’s
• Effectively manage fraud database.
• Managing client and stakeholder relationships with supervision.
• Actively seek to expand current external fraud partners.
• Providing current and prospective customers with excellent service.
• Adhering to agreed SLA’s
• Providing support to the business.

More about you:

• Grade 12 / Matric or equivalent.
• 1-2 years of previous fraud environment experience.
• Fraud prevention applications (Instinct)
• MS Office (Excel, Word, Outlook)

Reciprocity and trust are the foundation of how we work. We believe that each of us show up every day to do our best work and help one another and our customers. Strong, meaningful relationships underpin our culture and success, and we value authenticity and transparency. We value equity and strive to be fair and balanced. We celebrate our differences and understand that how they contribute positively to the team.