Fraud Agent (Finchoice) FRD-001

Weaver Fintech Ltd; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Exposure to two fintech brands

Competitive compensation and benefits

Growth opportunities through AI-driven

Job summary

Weaver FinTech Group, a leading digital financial services ecosystem, seeks a Fraud Analyst to help reduce the business’ exposure to fraud. You will investigate and analyse transactional data to detect suspicious activity, manage fraud records, and support external partners, while maintaining strong client relations.

The role offers a hybrid work model in South Africa, with exposure to Pay Just Now and FinChoice brands, and opportunities to grow within a data-driven, innovative fintech

Qualifications

• 1–2 years of experience in fraud environment.
• Experience with fraud prevention applications (Instinct).
• MS Office (Excel, Word, Outlook) proficiency.

Responsibilities

• Analyze data to identify suspicious transactions.
• Investigate suspicious transactions to identify potential fraud.
• Perform trend analysis based on investigation outcomes.
• Investigate disputed transactions/accounts.
• Identify syndicates based on transactional data.
• Obtain supporting documents and filter potential fraudulent transactions.
• Deliver high quality work within SLA.
• Manage fraud database.
• Maintain client and stakeholder relationships under supervision.
• Seek to expand current external fraud partners.
• Provide excellent service to customers and support to the business.
• Adhere to SLAs.

Skills

Fraud detection

Data analysis

MS Office

Education

Grade 12 / Matric or equivalent

NQF 5 or higher

Tools

Instinct fraud prevention

Job description

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions. We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Purpose of the role

Assist in reducing the business’ exposure to fraud.

Key Performance Areas

Investigations / reducing risk

• Analysing data in to identify suspicious transactions
• Investigating suspicious transactions to identify potential fraud
• Trend analysis based on investigation outcomes
• Investigation of disputed transactions/accounts
• Identifying syndicates based on transactional data
• Obtaining necessary supporting documents and filter potential fraudulent transactions

Efficiency and Productivity

• Delivering high standard of work within agreed SLA’s
• Effectively manage fraud database

Relationship management

• Managing client and stakeholder relationships with supervision
• Actively seek to expand current external fraud partners

Customer Service

• Providing current and prospective customers with excellent service
• Adhering to agreed SLA’s
• Providing support to the business

Qualifications & Accreditations

• Grade 12 / Matric or equivalent
• NQF 5 or higher

Experience & Skills

• 1-2 years previous fraud environment experience
• Fraud prevention applications (Instinct)
• MS Office (Excel,Word, Outlook) Must have Computer literate

What We Offer

• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation