Founder's Right-Hand: Executive Admin & CX Champion

Assist World; South Africa; Hybrid; ZAR 181,227 - 217,473; Full time

Job summary

Assist World is seeking a proactive Executive Assistant & Customer Experience Specialist to support the founder in managing emails, customer communications, and operational tasks. This role is critical for ensuring smooth daily operations and enhancing customer satisfaction.

The ideal candidate will have excellent written communication skills, strong attention to detail, and experience with Google Workspace and Shopify Admin. A South African accent is preferred for customer interactions. The position offers a monthly salary between $1,000 and $1,200.

Qualifications

• Polished, warm, and professional written communication.
• High attention to detail and ability to manage tasks effectively.
• Experience in e-commerce or retail customer service.

Responsibilities

• Manage the founder's email inbox and prioritize action items.
• Handle customer inquiries via email and other communication channels.
• Use Shopify Admin to investigate and manage orders.

Skills

Excellent written English

Strong organisational skills

Experience with Google Workspace

Proactive communication

Comfortable with Shopify Admin

Tools

Shopify Admin

Google Workspace

Helpdesk tools

Job description

Assist World is seeking a proactive Executive Assistant & Customer Experience Specialist to support the founder in managing emails, customer communications, and operational tasks. This role is critical for ensuring smooth daily operations and enhancing customer satisfaction.

The ideal candidate will have excellent written communication skills, strong attention to detail, and experience with Google Workspace and Shopify Admin. A South African accent is preferred for customer interactions. The position offers a monthly salary between $1,000 and $1,200.