Forklift Operator & Customer Service Specialist

Cashbuild; Makhanda; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Cashbuild is seeking a Forklift Driver to operate and maintain a forklift safely in-store while delivering excellent customer service and housekeeping within the designated area.

You will merchandise stock, label shelves with accurate pricing, handle loading for customers, and follow safety rules including OHSA requirements and the CB Way. The role requires the ability to work shifts, weekends and public holidays, and to communicate in English and local language.

Qualifications

• Grade 12 or minimum of 1 year work related experience.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and Public Holidays.
• Must be able to work under pressure.
• Must be physically fit to operate a forklift.
• Must have a valid forklift license.

Responsibilities

• Acknowledge all Customers and determine their needs.
• Advise Customers correctly on product.
• Assist Customer with any product queries.
• Assist with Customer complaints timely.
• Add on sales, e.g. paint v/s paint brushes, thinners, etc.
• Ensure efficient Customer service by ensuring that Customer’s purchases are loaded without any delay’s.
• Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle.
• Advise Customers on the additional services provided: Delivery service / bulk deposits, Glass cutting, Plan reading, Credit programmes, Special orders, Trusses, Distant ordering, VIC Customer Programme.
• Must be certified in Product Knowledge.
• Must be available in aisle of responsibility.
• Bulk stock area to be merchandised safely and according to Store layout plan.
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Merchandise stock according to approved layouts and planograms.
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule.
• Ready for Business.
• Adhere to Ready for Business and Beyond my Control as per the CB Way.
• Loss Prevention and Security: Identify gaps in displays and report concerns.
• Be aware of suspicious behaviours and report suspicions to management.
• No product to be loaded for a Customer without proof of purchase or required documentation.
• Safety (OHSA) Requirements: follow safety protocols when operating the Forklift.

Skills

English communication

Customer service mindset

Basic math calculations

Education

Grade 12 / Matric

Tools

Forklift license

Job description

Cashbuild is seeking a Forklift Driver to operate and maintain a forklift safely in-store while delivering excellent customer service and housekeeping within the designated area.

You will merchandise stock, label shelves with accurate pricing, handle loading for customers, and follow safety rules including OHSA requirements and the CB Way. The role requires the ability to work shifts, weekends and public holidays, and to communicate in English and local language.