Foreign Exchange Teller

RMG Recruitment (Pty) Ltd; Paarl; On-site; ZAR 100,000 - 167,000; Full time

Job summary

RMG Recruitment (Pty) Ltd is seeking a branch associate to service customers with travel requirements, process POS transactions, and drive upsell opportunities. The role emphasizes strong customer service, adherence to compliance, and attention to detail in daily cash handling and record-keeping.

Flexibility in hours and location, with own vehicle potentially required for shifts. You will ensure secure handling of data and maintain daily registers and procedures across opening, closing, and

Qualifications

• Sound computer skills and basic office software competency.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Customer service orientation with problem-solving ability.
• Respect for confidentiality and data protection.
• Self-motivated with the ability to work unsupervised.
• Team player with collaborative attitude.
• Flexibility in hours, days or locations.
• Own vehicle may be required for shifts and commuting.

Responsibilities

• Servicing customers with holiday or business travel requirements in line with ADLA license and SARB/Regulatory compliance.
• Process transactions on the POS system, upsell and cross-sell products and services.
• Provide excellent customer service to promote customer retention and brand trust.
• Respond to customer queries and escalate until resolved.
• Promote Omnibus and Hotel B1 Services where relevant.
• Maintain up-to-date office administration and housekeeping.

Skills

Computer skills

Attention to detail

Communication skills

Customer service

Confidentiality

Self-motivation

Team player

Flexibility

Own vehicle

Job description

Reporting to the Branch Supervisor the responsibilities are as follows:

• Servicing customers with holiday or business related, travel requirements in line with Company’s Category 2, Authorized Dealer with Limited Authority (ADLA) license as mandated by the South African Reserve Bank (SARB) with full adherence to Exchange Control and FIC Regulations, including Company Risk Management Compliance Program (RMCP) and Operating Procedures.

• Process transactions on Company point of sale system whilst up selling and cross selling company products, service and digital channel offerings.

• Always provide excellent customer service to ensure customer retention, promoting the company as a trusted brand in the industry.

• Attend to customer queries promptly and perform the relevant escalations where required until resolved.

• Promote Omnibus and Hotel B1 Services where possible or relevant

• Remain up to date with office administration & general housekeeping

• Cash management disciplines, including the daily reconciliation, balancing, control and accountability of all value, as detailed in the operating procedures, policies, employment contract or amendments communicated from time to time

• Risk management and security protocols

• Ensure all cash is accounted for, stocked into the point-of-sale system and secured in the safe at all times before leaving the branch

• Ensure all daily rates, or as and when updates are deployed, that they have updated correctly according to the new rate sheets and that the rate boards are on and displaying the correct rates

• Adherence to branch opening, closing and End of Day procedures as per the operating procedures

• Ensure all registers are up to date and completed in full daily before leaving the branch

• Verify and ensure that all customer information and documentation is protected and secures at all times, whether physical documentation or in a digital form and only used for the purpose intended as per company policy, terms and conditions or relevant legislation, i.e., POPIA

• Daily Tasks As per Branch opening and closing check list.

• All relevant registers must be kept up to date “Daily!”

• Identify and requesting of own training needs.

Requirements

• Sound computer skills

• Eye for detail

• Great communications skills and interpersonal skills

• Customer services orientated

• Confidentiality

• Self-Motivation & ability to work un-supervised.

• Team player, participation and support

• Flexibility in working hours, days or locations

• Own vehicle due to possible rotational shifts