Sales And Service Advisor

Nedbank; Oos-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Nedbank is seeking a Sales and Service professional to create great client banking experiences in a smaller branch environment, leveraging digital tools and basic selling skills. You’ll service, educate, and cross-sell Nedbank products while supporting growth and client retention.

The role emphasizes client-first interactions, problem solving, and adherence to regulatory requirements, with a Diploma and FAIS-related qualifications preferred, in a location like Mqanduli/Mthatha.

Qualifications

• Diploma or equivalent required.
• NQF Level 5 or higher in a Financial or Business-related field essential.
• FAIS Accreditation Level 1 recommended.

Responsibilities

• GROW: Escalate unfulfilled client requests to the appropriate channel; onboard basic accounts; assess client needs; inform clients of products; deliver sales targets; obtain referrals; identify cross-sell opportunities; keep clients informed; process approvals; pursue client education and growth.
• SOLVE: Address basic issues; listen to client sales and service needs; attend to enquiries; use insights to resolve needs across sales, self-service and digital platforms; complete admin after activities; authenticate clients and meet identified needs; promote Core+ needs and digital enrollment; manage queues and device maintenance.
• EDUCATE: Educate clients on subscribing and servicing accounts; explain benefits, security, digital features; drive digital adoption.
• LEAD, RISK & COMPLIANCE: Identify process improvements; manage appointments; meet service and growth goals; follow control checklists; balance branch stock; execute cash management; mitigate risks and comply with regulations; adhere to scheduling; report suspicious transactions.

Skills

Customer service principles

Product Knowledge

Interbank operations

Problem solving skills

Client Relationship Management

Product sales skills

Employee engagement methodologies

Relevant Nedbank policies andProcedur

Education

Diploma

NQF Level 5+ in Financial/Business field

FAIS Accreditation Level 1

Tools

Microsoft Office

Job description

Requisition Details

REQ Number:148286

Closing Date: 23 October 2026

Location- Mqanduli, Mthatha

Job Family

Sales and Service

Career Stream

Sales

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests.
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies.
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANCE

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards).
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• NQF Level 5 or Higher in a Financial or Business-related field essential
• FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

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