Food Service Ambassador

Vineyard Hotel; Wes-Kaap; Sur place; ZAR 83 000 - 117 000; Temps partiel

Avantages offerts par ce poste

Medical aid

Retirement benefits

Résumé du poste

Vineyard Hotel in Newlands, Cape Town, is seeking a Food Service Ambassador for an hourly paid position. You will welcome and seat guests, serve across restaurant, lounge, room service and conference events, and upsell to enhance the guest experience from start to finish.

Ideal candidates have upmarket restaurant experience in a 4* environment, with strong communication and a professional appearance. Matric is required; training and development opportunities are available.

Qualifications

• Matric required (National Senior Certificate NQF 4).
• Work various shifts.
• Work across multiple functions (restaurant, room service, lounge, conference & events).
• Previous relevant up market restaurant experience in a 4* or equivalent environment.
• Satisfactory criminal record, subject to assessment of the offence.

Responsabilités

• Check function sheets, function summaries, occupancy reports and forecasts or restaurant bookings to plan for the service period ahead.
• Set up for bookings and any special set ups required for afternoon teas and conferences.
• Pre-clean the outlet or specific areas both before, during and after service.
• Prepare mise en place (clean menus, check section set ups prior to service).
• Be aware of guest’s requests or special dietary requirements before service.
• Welcome, meet, greet and seat guests and serve them throughout their meal.
• Process payments and bid the guests farewell after their meal.
• Adhere to all hygiene protocols throughout service.

Connaissances

Excellent communication skills

Neat, professional appearance

Knowledge of hotel and local area

Strong menu and wine knowledge

Effective selling skills

Comfortable using technology and 모바일

Client-focused

Performing under pressure

Cooperation

Devotion to quality

Service-oriented

Planning

Situational awareness

Initiative

Formation

Matric (National Senior Certificate)

Description du poste

Food Service Ambassador | Newlands, Cape Town

Hourly Paid

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

The FSA works in any food and beverage outlet such as room service, lounge, restaurant and conference and events. They prepare the area for service, welcome and seat guests, serve guests from the start to the finish of their dining or conference experience whilst providing personalised guest experiences, upselling products and meeting targets.

Key Accountabilities

1. Check function sheets, function summaries, occupancy reports and forecasts or restaurant bookings book to plan for the service period ahead.
2. Set up for bookings and any special set ups required for afternoon teas and conferences.
3. Pre-clean the outlet or specific areas both before, during and after service.
4. Prepare mise en place (clean menus, check section set ups prior to service.
5. Be aware of guest’s requests or special dietary requirements before service.
6. Welcome, meet, greet and seat guests and serve them throughout their meal.
7. Process payments and bid the guests farewell after their meal.
8. Adhere to all hygiene protocols throughout service.

Minimum Requirements

- Matric Required (National Senior Certificate NQF 4)

- Work various shifts.

- Work across multiple functions (restaurant, room service, lounge, conference & events).

- Previous relevant up market restaurant experience in a 4* or equivalent environment.

- Satisfactory criminal record, subject to assessment of the nature, severity, relevance, and recency of any offence.

Key Competencies

• - Proficient in Micros and Speed Point operations
• - Neat, professional appearance
• - Knowledge of hotel and local area
• - Excellent communication skills
• - Strong menu and wine knowledge
• - Effective selling skills
• - Comfortable using technology and mobile devices

• - Client-focused
• - Performing under Pressure
• - Cooperation
• - Devotion to Quality
• - Service-oriented
• - Planning
• - Situational Awareness
• - Initiative

Employment Equity

Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan.

Why Apply?

- An empowering work environment.

- A remuneration package including medical aid & retirement benefits.

- 21 working days leave per annum.

- Training and development opportunities.

Closing Date

by no later than 19 October 2026